DescriptionWe're seeking an experienced, independent Solution Engineer to join our growing New York team. This is a critical role requiring complete ownership of complex technical processes - from initial pre-sales through full customer onboarding. The ideal candidate is a seasoned professional with exceptional communication skills and the ability to lead processes independently in a fast-paced startup environment.
Location & travel: This position is based in New York, NY. We operate on a hybrid model, with time split between our NYC office and remote work. Some travel is expected - to meet prospective and existing clients, support on-site integrations, and collaborate with teammates - so candidates should be willing and able to travel as needed.
What You'll Do:Lead Technical Sales Processes- Take full ownership of the technical aspects of the sales cycle, including a deep understanding of customer requirements and matching them to the right solutions.
- Conduct professional product demonstrations and technical workshops for prospective clients.
- Develop and present customized solutions that address specific client challenges and business objectives
Technical Implementation & Onboarding- Lead the complete technical implementation of Justt's solutions for new clients, ensuring seamless integration with their existing systems.
- Provide comprehensive training and ongoing support so clients maximize the value they get from our solutions.
- Proactively identify and resolve technical challenges throughout the onboarding process.
Cross-Functional Collaboration- Work closely with sales, product, customer success, and engineering teams to exceed client expectations.
- Translate client needs into clearly defined technical tasks for R&D and help drive them to completion.
- Contribute to the development of technical documentation and training materials.
What You'll Bring - 5+ years of proven experience in solution engineering, pre-sales, or technical consulting roles.
- 2+ years in fintech or payments - a strong bonus.
- Deep understanding of AI-powered solutions, payment processing systems, and their applications in fraud prevention, chargeback management, and dispute resolution.
Technical Skills- Proven, hands-on experience with integration processes, APIs, and data mapping.
- Strong problem-solving abilities and a critical-thinking approach to client challenges.
- Ability to define and scope technical tasks for engineering teams and manage them through delivery.
- Strong project management capabilities - able to plan, coordinate, and drive multiple onboarding and integration projects to completion, keeping stakeholders aligned and timelines on track.
Personal Qualities- Exceptional communication and presentation skills - able to explain complex technical concepts to both technical and non-technical stakeholders.
- Independence and proactivity - you thrive managing multiple projects simultaneously in a rapidly changing environment.
- Composure under pressure and a customer-first mindset.
- Cultural fit for a fast-paced, creative startup atmosphere and our hybrid NYC team.
- Fluency in English; additional languages are advantageous.
