Motorola Solutions

Solution Design Architect (Hybrid)

Motorola Solutions$115K — $120K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent practical experience
  • 5+ years of related experience
  • Strong technical and business acumen
  • Experience in strategic planning and cross-functional leadership
  • Proficiency in cloud architecture (AWS, Azure, GCP)
  • Good understanding of ITS & CRM platforms (ServiceNow, Salesforce, PureCloud)
  • Legal authorization to work in the U.S. indefinitely.

Responsibilities

  • Develop service designs and High-Level Designs (HLDs) aligned with strategic goals
  • Evaluate current and future service delivery processes for efficiency
  • Offer architectural guidance to align service requests with core toolsets
  • Partner with product managers to inform product roadmaps
  • Engage with operations teams to identify requirements for service capabilities
  • Prepare service design briefings for leadership
  • Provide technical support for customized deployments.

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!
Full Job Description

Department Overview

At Motorola Solutions, safety and security are at the heart of everything we do. We build and connect technologies to help protect people, property, and places, enabling the collaboration between public safety agencies, defense, and enterprises that is critical for a proactive approach to safety and security. Within our Design & Tools (D&T) organization, we focus on developing service architectures and solution designs that enable the delivery of next-generation service capabilities, "Solving for safer" across global operations.
Job Description

We are seeking a Solution Design Architect to serve in a pivotal role shaping efficient and effective service delivery for our customers. This individual will collaborate closely with Global Services Offer Management and internal CMSO stakeholders to define High-Level Designs (HLDs) that serve as strategic roadmaps for operations teams and tool product managers. The ideal candidate brings strong technical and business acumen, strategic vision, and an inclusive approach to cross-functional collaboration. Bachelor's degree or equivalent practical experience is valued.

Key Responsibilities:

Strategic Solution Architecture

  • Develop service designs and High-Level Designs (HLDs) aligned with CMSO strategic direction and Global Services goals

  • Evaluate current and future service delivery and operations processes to design innovative architectures that enhance operational efficiency

  • Offer strategic architectural guidance to Services Offer Management to help align service requests with core D&T toolsets

Cross-Functional Collaboration & Product Alignment

  • Partner with D&T Product Managers to inform product roadmaps using insights from the Offer Management demand backlog

  • Engage internal operations teams and analyze external market trends to identify organizational requirements for service capabilities

  • Prepare clear service design briefing materials for leadership to articulate operational benefits and strategic outcomes

Platform Deployment & Strategic Initiatives

  • Provide technical architectural support for customized deployments of the Local Service Management Platform

  • Support strategic project evaluations for tool selection and architecture aligned with Global Services business objectives

  • Serve as a technical consultant across teams to guide the execution of high-impact service delivery roadmaps

Job Requirements:

Technical Expertise

  • Cloud Architecture to design scalable service solutions across AWS, Microsoft Azure, or Google Cloud Platform (GCP)

  • ITS & CRM Platforms to leverage SaaS solutions such as ServiceNow, Salesforce, or PureCloud for service delivery

  • IT Infrastructure to integrate core networking, storage, and server technology foundations into high-level designs

Professional Experience

  • Strategic Planning to align long-term technical architectures with business and operational objectives

  • Cross-Functional Leadership to build consensus, influence outcomes, and collaborate across technical and non-technical teams

  • Technical Communication to present complex architectural concepts clearly to executive leadership and diverse stakeholders

Preferred Qualifications

  • Knowledge of operational support event management platforms, such as Oracle Service Assurance or Zabbix, is a plus.

Target Base Salary Range: $115,000 -$120,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

We will be accepting applications from July through August

#LI-DB1


Basic Requirements

  • Bachelor's Degree
  • 5+ Years of related experience
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%
Relocation Provided

None
Position Type

Experienced
Referral Payment Plan

Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans

  • Medical, Dental, Vision benefits

  • 401K with Company Match

  • 10 Paid Holidays

  • Generous Paid Time Off Packages

  • Employee Stock Purchase Plan

  • Paid Parental & Family Leave

  • and more!

About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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