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Job Category
Customer Success
Job Details
Role DescriptionThe Senior Solution Consultant supports a work stream in sophisticated enterprise customer engagements, partnering with key collaborators to achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong social skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client's business to deliver customer return on investment.
Senior Solution Consultants are strong presenters that are able to obtain customer acceptance by demonstrating solutions and an understanding of the client's vision. They can identify key risks or issues and are confident in handling difficult conversations with their team and customer to address them. They interact with customer product owners, business process owners and technical resources to understand capabilities and requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges faced by customers and common objectives. They supply thought leadership and standard processes, both internally in their Community and externally in the marketplace.
Your ImpactSalesforce Professional Services is looking for a Senior Solution Consultant. You will be serving as a Salesforce product and platform guide to the company's largest, most complex enterprise customers. Here are some salient responsibilities the role entails:
- Serve as a trusted advisor to the client
- Participate as a part of a team working on internal critical initiatives to grow the consulting practice; serving as an active contributor to the community's overall knowledge base and expertise
- Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
- Work collaboratively and having very strong communications skills, especially in guiding complex concepts, and creative, prescriptive thinking
- Identify and proactively handle risk areas and commit to seeing an issue through to complete resolution
- Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners
- Review and correct key artifacts to keep projects on track and solutions extendable and maintainable going forward
- Work closely with Delivery Managers, Solution Architects, Technical Architects, and directly with clients to design technology solutions to meet client needs
- Contribute to the creation of a program vision/case creation and justification, and be responsible for the monitoring and delivery of these elements throughout the program's lifecycle while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform
Minimum Requirements- Strong presentation skills; able to successfully present a point of view and clearly articulate the rationale to a variety of collaborators
- Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
- Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
- A great listener with the ability to connect with people in diverse roles
- Consistent track record to analyze, design, and optimize business processes via technology and integration
- Resourceful and high-reaching thinker who can work through and solve problems
- Travel is an integral part of this role, and will be based on individual customer needs. 25% travel.
Preferred Requirements- Bachelor's degree in a Technology, Engineering (any field) or a related quantitative subject area. Equivalent validated work experience in lieu of a degree will be considered
- Confirmed results translating business user stories into technical requirements documents
- Confirmed results leading customer and/or partner success
- Relevant Salesforce certifications and consulting experience are strongly recommended
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