ServiceNow

Solution Architect, Strategic Portfolio & Enterprise Architecture

ServiceNow • $135K — $160K *
Dallas, TX 75217In-Person
Enterprise Technology
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 10+ years of experience in enterprise architecture or strategic IT portfolio management in professional services or consulting.
  • Deep knowledge of enterprise architecture frameworks like TOGAF and Zachman, with a history in Fortune 500 organizations.
  • Ability to shape enterprise strategy and communicate complex topics to the C-suite.
  • Proven track record in producing enterprise architecture artifacts for various audiences.
  • Experience leading strategic architecture reviews and driving portfolio governance with enterprise clients.
  • Understanding of AI integration in enterprise frameworks and assessing its impact on operating models.
  • Exceptional communication skills to translate architecture concepts into visual models.

Responsibilities

  • Serve as the architectural authority for customer engagement teams managing the ServiceNow portfolio across domains.
  • Define and govern scalable ServiceNow architectures using TOGAF or similar methodologies.
  • Build strong relationships with product owners and stakeholders to influence product roadmaps.
  • Engage with senior leadership to align ServiceNow roadmaps with business strategies.
  • Drive thought leadership by delivering executive briefings and portfolio workshops.
  • Refine governance standards and frameworks in partnership with the Customer & Partner Excellence Team.
  • Mentor and develop architecture capabilities within the ServiceNow ecosystem.

Benefits

  • Flexible work options with a focus on employee trust and autonomy.
  • Opportunities for continuous learning and professional development.
  • Access to a strong network of industry-leading professionals within ServiceNow.
  • Support for achieving ServiceNow certifications, enhancing career advancement.
Full Job Description
Job Description

This Solution Architect is a functional and technical expert who shapes and governs enterprise-wide ServiceNow architectures across complex, multi-product customer portfolios. The role requires a strategic mindset focused on long-range platform roadmaps, cross-domain integration patterns, and governance frameworks - providing advisory leadership during pre-sales, delivering enterprise architecture guidance on direct customer engagements, and representing strategic portfolio priorities within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Engineering).

The Solution Architect will bring strategic portfolio management expertise, enterprise architecture leadership, and deep cross-domain product knowledge to drive transformational outcomes for our customers and partners

Responsibilties:
  • Serve as the architectural authority on customer engagement teams owning the strategic platform portfolio across multiple ServiceNow workflow domains, ensuring alignment to each customer's long-term technology landscape, and establishing enterprise governance frameworks and architecture standards.
  • Define and govern enterprise-grade ServiceNow architectures, applying TOGAF or equivalent frameworks alongside ServiceNow technical standards to produce scalable, maintainable, and future-ready platform deployments.
  • Build and sustain strategic relationships with product owners, platform stakeholders, and customer architecture teams influencing ServiceNow product roadmaps and championing multi-domain workflow capabilities.
  • Engage regularly with senior leadership and CXO stakeholders to shape enterprise architecture vision, align multi-year ServiceNow portfolio roadmaps to business strategy, and advise on organizational change management and platform scaling for large, complex environments.
  • Drive enterprise architecture thought leadership through executive briefings, formal presentations, and strategic portfolio workshops showcasing platform transformation outcomes and portfolio scaling success stories.
  • Develop and continuously refine enterprise architecture frameworks, portfolio governance standards, and reusable reference architectures in partnership with the Customer & Partner Excellence Team and field delivery organization.
  • Mentor and elevate enterprise architecture capabilities across the ServiceNow delivery team and partner ecosystem cultivating a community of practice around strategic portfolio management and platform governance.
  • Maintain and advance expertise in enterprise architecture frameworks (e.g., TOGAF, Zachman) and ServiceNow certifications spanning ITSM, ITOM, App Engine, and cross-domain workflow capabilities.
  • Lead executive architecture workshops, multi-product roadmap definition, and implementation complexity assessments during pre-sales cycles partnering with Services Account Executives, Solution Sales Executives/Consultants, and Partner Sales Organizations to shape winning strategies for complex enterprise opportunities.


Qualifications

To be successful in this role, we need someone who has:
  • 10+ years of experience in enterprise architecture, strategic IT portfolio management, or senior technical advisory roles within a professional services or consulting organization; or equivalent education and experience.
  • Deep expertise in enterprise architecture frameworks (e.g., TOGAF, Zachman) and strategic portfolio governance, with a track record of managing complex, multi-domain technology portfolios across Fortune 500 or similarly scaled organizations.
  • Demonstrated ability to shape enterprise strategy at the C-suite level. Translating complex multi-domain portfolio decisions into executive narratives, identifying platform investment risks and trade-offs, and delivering architectural thought leadership that accelerates enterprise transformation.
  • Proven ability to produce enterprise architecture artifacts; including platform portfolio roadmaps, reference architectures, and governance frameworks tailored to executive, architectural, and technical audiences across all organizational levels.
  • Experienced in leading strategic architecture reviews and portfolio governance sessions with enterprise customers, driving executive alignment on multi-product platform strategies and long-term architectural vision.
  • Experience leveraging or critically evaluating AI integration within enterprise architecture frameworks; including AI-powered workflow orchestration, agentic automation, and AI governance within complex multi-product portfolios, and assessing AI's strategic impact on enterprise operating models.
  • Skilled at navigating both technical and business stakeholder environments synthesizing enterprise requirements, portfolio constraints, and architectural standards into cohesive, scalable platform strategies across large, complex organizations.
  • Exceptional ability to communicate complex enterprise architecture concepts through visual modeling, architecture blueprints, and structured frameworks that resonate with both executive and technical audiences.
  • Ability to operate independently on complex, ambiguous engagements managing competing priorities, driving issues through to resolution, and making sound architectural decisions without requiring close direction.
  • A demonstrated curiosity for emerging technologies and a drive to apply new capabilities to real-world platform challenges.
  • Strong ability to build trusted relationships with remote and in-person stakeholders across all organizational levels.
  • ServiceNow Certifications:
    • Certified System Administrator (required or must be achieved within the first 60 days)
    • At least 2 relevant Certified Implementation Specialist certifications (required or must be achieved within the first 90 days).
  • Desired ServiceNow Certifications:
    • Certified Technical Architect (required or must be achieved within the first 365 days)


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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