Job Summary
The Solution Architect - ServiceNow Design Authority and Technical Governance is responsible for owning end-to-end ServiceNow solution architecture and providing technical governance across IT Service Management (ITSM), IT Operations Management (ITOM), Strategic Portfolio Management (SPM), and Collaborative Work Management (CWM). The role ensures solutions align with the Common Service Data Model (CSDM), integration standards, platform best practices, and configuration-over-customization principles while governing solution quality, platform scalability, release management, and overall implementation readiness.
Key Responsibilities
• Own and drive end-to-end ServiceNow solution architecture across ITSM, ITOM, SPM, and CWM modules.
• Define and govern solution designs to ensure alignment with CSDM, platform standards, and enterprise architecture principles.
• Serve as the primary design authority, advocating configuration-over-customization approaches and reusable platform capabilities.
• Review, validate, and approve configurations, technical documentation, test strategies, and deployment artifacts before production promotion.
• Lead architecture reviews, technical design workshops, code reviews, and configuration governance activities.
• Establish and enforce ServiceNow development standards, implementation best practices, and platform governance processes.
• Govern release management, deployment strategies, environment management, platform upgrades, and production readiness activities.
• Ensure solution scalability, maintainability, performance, security, and compliance with enterprise standards.
• Provide technical leadership and guidance to development, QA, business analysis, and support teams.
• Lead RAID management, phase-gate reviews, technical status reporting, and delivery governance activities.
• Support integration strategy and architecture involving ServiceNow and enterprise applications.
• Collaborate with business stakeholders and technical teams to translate business requirements into scalable and sustainable ServiceNow solutions.
Required Qualifications
• Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent practical experience.
• Extensive experience in ServiceNow solution architecture, design, and implementation.
• Proven experience leading large-scale ServiceNow transformation and modernization initiatives.
• Strong stakeholder management and technical leadership capabilities.
• Experience governing cross-functional teams, solution reviews, and architecture decision-making processes.
• Deep expertise across ServiceNow platform modules, including ITSM, ITOM, SPM, and CWM.
• Strong knowledge of CSDM, Configuration Management Database (CMDB), Discovery, Service Mapping, and ServiceNow platform architecture.
• Expertise in solution design, architecture governance, and enterprise-scale implementations.
• Strong understanding of ServiceNow integration frameworks, APIs, IntegrationHub, and enterprise integration patterns.
• Experience with release governance, deployment management, platform upgrades, and environment strategy.
• Strong architecture review and technical governance experience.
• Knowledge of platform security, access controls, and compliance best practices.
• Ability to drive technical decisions while balancing business requirements and platform capabilities.
• Excellent communication, presentation, and stakeholder engagement skills.
Preferred Qualifications
• ServiceNow Certified Technical Architect (CTA).
• ServiceNow Certified Master Architect or equivalent architecture-level certifications.
• Certifications in ITSM, ITOM, CMDB, CSDM, SPM, or related ServiceNow modules.
• Experience leading large-scale ServiceNow transformation and digital modernization programs.
• Experience working in Agile/Scrum and enterprise delivery environments.
Notes:
Mandatory Areas
Must Have Skills - Servicenow Architect
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Good To have Skills -
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Mandatory if Applicable
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Must have Certifications -
Location - Remote
Onsite Requirement - N
Number of days onsite -
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