Solution Architect
As a member of the Nuvolo Services team, the Solution Architect will leverage your core background and experience delivering client-focused solutions to drive operational quality and excellence within our consulting and implementation services. You will help our clients by implementing innovative solutions using a best practice development, documentation and delivery models while proactively identifying and closing project gaps. It is also expected that you will play a leading role in growing the business by establishing strong client relationships.
As Nuvolo's Solution Architect, you will be responsible for:
• Discover, design and implement Nuvolo solutions leveraging current and new ServiceNow features
• Drive client workshops and lead process design and analysis exercises
• Build credibility and trust with business partners to unveil complexities and nuances of the business and its processes
• Delivers presentations to business partners focusing on takeaways and answering questions clearly
• Architect, develop and maintain ServiceNow installations and future upgrades
• Architect, develop, and transform our clients from legacy solutions to their new ServiceNow platform-based solution
• Determine next steps needed to move project forward, escalate issues as appropriate
• Assist in establishment of projects success criteria
• Support timely delivery of tasks and milestones on projects and understand dependencies
• Mentor and teach techniques to junior resources that are not direct reports
• Make recommendations leveraging upcoming products and solutions
• Present solutions (including requirements and design) to non-technical stakeholders
• Support/troubleshoot real-time production issues and provide resolution
The Skills You Will Bring Will Include:
• ServiceNow or equivalent cert required: IT Service Management, Certified System Administrator. Certified Application Developer
• Modules Experience: CMDB, Event Management, Service Mapping, Orchestration, Asset Management
• Custom scripting experience
• Enterprise Architecture methodologies and frameworks such as ITIL
• Knowledge of SDLC methodologies such as Waterfall, Agile, and Scrum
• Experience in consulting, process reengineering and improvement
• 5+ years of experience in related field
• Bachelor's degree in related field is ideal
• Demonstrated experience architecting and developing enterprise solutions
• Demonstrated experience in delivering IT solutions to business needs
