Job Description:3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You'll Make in this Role
As a
Manager, Solution Advisors CDI & Quality, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- Leading and developing Solution Advisors supporting both Inpatient (IP) CDI, Outpatient (OP) CDI and Quality product customer engagements.
- Driving team performance and accountability to achieve customer satisfaction, adoption, retention, and operational objectives.
- Partnering closely with Sales, Customer Success, Product Management, Clinical Services, and Executive Leadership to align customer strategies and deliver exceptional outcomes.
- Establishing and executing customer success strategies that promote best practices, solution optimization, and long-term customer value realization.
- Supporting team members in resolving complex customer challenges, escalations, and opportunities related to implementation, training, workflow adoption, NLU capabilities, clinical content, and product utilization.
- Providing coaching, mentorship, and professional development to cultivate a high-performing, customer-focused organization.
- As a CDI and Quality SME you will identifying trends, risks, and opportunities across the customer base and driving proactive plans to improve customer outcomes and business performance.
- Serving as a trusted advisor to healthcare executives and clinical leaders, helping customers achieve strategic, operational, and financial objectives.
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Option 1
- Bachelor's degree or higher (completed and verified prior to start) from an accredited institution and 8 years of healthcare industry experience with a focus on Clinical Documentation Integrity (CDI), healthcare technology, revenue cycle, clinical informatics, or related healthcare software solutions.
OR
- High School Diploma/GED and 12 years of healthcare industry experience in CDI, revenue cycle management, healthcare technology, customer success, consulting, implementation, or customer support leadership.
- Four (4) or more years of people leadership experience managing customer-facing, consulting, implementation, customer success, or support teams.
- Experience supporting successful implementation, adoption, optimization, or utilization of CDI software and technology solutions.
- Experience collaborating with cross-functional stakeholders including
AND
In addition to the above requirements, the following are also required:
- Three (3) or more years of experience leading managers and/or multi-level customer-facing organizations.
- Three (3) or more years of experience developing and executing customer success, adoption, or service delivery strategies.
- Experience working directly with healthcare provider organizations and executive stakeholders.
- Experience managing customer escalations, complex business issues, and cross-functional initiatives.
- Ability to travel up to 25% domestically.
- Experience with Solventum CDI solutions and clinician productivity technologies.
- Strong understanding of Clinical Documentation Integrity, revenue cycle, quality reporting, and healthcare reimbursement methodologies.
- Experience working with healthcare executives including CFOs, CIOs, CMIOs, CNOs, CDI Directors, Physician Advisors, and physician leadership teams.
Additional Qualifications That Could Help You Succeed Even Further in This Role
- Demonstrated success leading organizational change, customer transformation initiatives, and strategic account planning.
- Experience utilizing data, analytics, and performance metrics to drive customer outcomes and business decisions.
- Sales, Product, Implementation, Clinical Services, and Customer Success teams.
- Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Teams.
Work Location: Remote
May include up to 25% domestic travel.
Relocation Assistance: Not Authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).Supporting Your Well-beingSolventum offers many programs to help you live your best life, both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Onboarding Requirement: To improve the onboarding experience, you will have an opportunity to meet with your manager and other new employees as part of the Solventum new employee orientation. As a result, new employees hired for this position will be required to travel to a designated company location for on-site onboarding during their initial days of employment. Travel arrangements and related expenses will be coordinated and paid for by the company in accordance with its travel policy. Applies to new hires with a start date of October 1st 2025 or later.
Applicable to US Applicants Only:The expected compensation range for this position is $143,200 - $196,900, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of
@solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.
