The Software Training Consultant II is responsible for leading the design and delivery of online and in-person educational content for the organization's products, with a primary focus on Cybersecurity and Business Continuity & Disaster Recovery (BCDR) solutions. This role works in partnership with cross-functional teams to ensure necessary educational information and materials are available and up to date for all products, in an effort to improve delivery and adoption by partners.
Essential Duties & Responsibilities- Establishes operational plans for the Software Training team.
- Develops and implements new products, processes, standards, and/or operational plans that will have an impact on the achievement of functional results.
- Provides support to the Technical Training team(s), with a high attention to detail.
- Serves as a subject matter expert for Cybersecurity and BCDR-focused training initiatives.
- May require communication with ConnectWise leadership.
- Creates and updates appropriate educational assets, instructional content, and documentation.
- Prepares and delivers workshops in the office, user group meetings, and at national events.
- Creates and presents informative, interactive webinars for internal and external audiences.
- Assists in consulting engagements and documentation content creation when necessary.
- Utilizes various tools to ensure ConnectWise University is facilitating partner learning and product adoption.
- Reviews and maintains technical documentation and training content related to cybersecurity and BCDR solutions.
- Resolves or coordinates the resolution of complex problems in a flexible and logical manner.
Knowledge, Skills, and/or Abilities Required- Ability to manage large projects and processes independently with limited supervision.
- Recognized expert in applicable work area.
- Strong knowledge of Cybersecurity concepts, solutions, and industry best practices.
- Experience with Business Continuity & Disaster Recovery (BCDR) concepts and technologies preferred.
- Ability to situationally adapt and understand new technology/processes as per business and partner requirements.
- Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external-facing events.
- Strong presentation and facilitation skills.
- Strong communication skills, both written and verbal.
- Strong analytical and problem-solving skills, with the ability to synthesize information for technical and non-technical audiences.
- Ability to work constructively and independently in a fast-paced, multi-tasking environment.
- Ability to interact positively and openly with peers, leadership, and external business contacts.
Educational/Vocational/Previous Experience Recommendations- Bachelor's degree in a related field or equivalent business experience.
- 7+ years of relevant experience preferred.
- Experience delivering technical training, creating instructional content, or educating customers and partners on technology solutions.
- Background in Cybersecurity, Information Security, Managed Security Services, BCDR, or related technologies strongly preferred.
- MSP industry experience preferred but not required.
Working Conditions- Onsite/Hybrid/Remote depending on location.
- Ability to travel approximately 2-3 weeks annually for partner events, training workshops, conferences, and other company-related meetings.
