Duties / Responsibilities
- Develop comprehensive test plans and test cases, and execute functional, performance, stability, compatibility, and user experience testing for TV software.
- Identify, document, track, and manage software defects, and work closely with development teams to ensure issues are analyzed, resolved, verified, and closed in a timely manner.
- Review product requirements, technical specifications, and design documents to ensure test coverage aligns with product requirements and expected user scenarios.
- Conduct user experience (UX) testing and organize user trials to evaluate product usability, functionality, and overall customer experience.
- Perform compatibility testing with external devices and interfaces, including HDMI devices, audio systems, streaming devices, gaming consoles, and other consumer electronics.
- Support the investigation and reproduction of field and customer-reported issues, including troubleshooting via phone, email, remote connection, or laboratory reproduction.
- Collect and analyze customer feedback and field issues, and escalate findings to appropriate engineering or product teams for resolution and follow-up.
- Analyze software logs and other diagnostic information to identify potential root causes of software and system-level issues.
- Create and maintain technical documentation, troubleshooting guides, FAQs, test reports, and other technical support materials.
- Maintain laboratory test environments, test equipment, and test devices to ensure reliable and accurate test results.
- Continuously evaluate and adopt new testing methodologies, automation tools, and technologies to improve test coverage, efficiency, and product quality.
- Collaborate with local and international engineering, product, quality, and technical support teams throughout the product development and post-launch lifecycle.
Requirements / Qualifications
- Bachelor's degree or higher in Computer Science, Software Engineering, Electrical Engineering, or a related technical field.
- 3+ years of experience in software testing, software quality assurance, or a related engineering role; experience with TV, display, consumer electronics, or embedded software is strongly preferred.
- Solid understanding of software testing principles, methodologies, defect management processes, and the software development lifecycle.
- Hands-on experience with functional, performance, stability, compatibility, and user experience testing.
- Experience testing Smart TV platforms such as Google TV/Android TV, Fire TV, Roku TV, VIDAA, or similar platforms is preferred.
- Good understanding of fundamental video and audio technologies, including common video/audio formats, codecs, resolutions, frame rates, HDR, and multichannel audio.
- Familiarity with HDMI, CEC, ARC/eARC, HDR, Wi-Fi, Bluetooth, streaming applications, and other TV-related technologies is a plus.
- Strong troubleshooting, analytical, and problem-solving skills, with the ability to reproduce, isolate, and clearly document complex technical issues.
- Strong written and verbal communication skills, with the ability to communicate technical information effectively to engineering teams, customers, and other stakeholders.
- Strong customer-service orientation and the ability to patiently understand customer-reported issues and provide effective technical guidance.
- Ability to work effectively both independently and as part of a cross-functional team in a fast-paced environment.
- Strong commitment to software quality and attention to detail.
- Good command of written and spoken English, with the ability to collaborate effectively with international and cross-functional teams.
