Job DescriptionCurrent and future sponsorship are not available for this position.Role location: Jacksonville, FL
Hybrid (three days in office, two days virtual)
About the role:The Platform Governance & Risk Lead connects Platform Engineering with enterprise risk and control functions, helping ensure that platform technology assets are governed appropriately throughout their lifecycle. The role focuses on governance and controls associated with technology assets represented in ServiceNow and works across the platform organization to create visibility, establish accountability, coordinate remediation, and make risk requirements actionable.
While this position sits within an engineering job family, it is not a traditional software-development role. It combines technology governance, operational risk, analytics, stakeholder management, and program execution in a regulated enterprise environment.
Your key responsibilities:You'll own the operating framework that enables Platform Engineering to understand, manage, and communicate governance and control obligations associated with its technology assets.
- Serve as the Platform Engineering liaison into relevant enterprise risk, governance, and control processes.
- Coordinate governance and control activities for Platform Engineering assets represented in ServiceNow.
- Work across platform pillars to establish accountable asset owners and drive required governance actions to completion.
- Create clear, decision-ready views of risks, control obligations, exceptions, evidence requests, and remediation activity.
- Establish metrics and reporting that give Platform Engineering leadership visibility into governance posture and emerging areas of concern.
- Translate enterprise risk and control requirements into practical actions for engineering and product teams.
- Coordinate documentation, evidence, and follow-up across technical owners, control partners, and enterprise risk stakeholders.
- Identify recurring or systemic governance issues and drive durable improvements rather than treating each finding as an isolated event.
- Escalate material risks and blockers with clear context, ownership, impact, options, and required decisions.
- Help embed governance into the Platform Engineering operating model so that controls are addressed through normal planning and delivery practices.
What you bring:Required qualifications:- Experience in technology risk, IT governance, technology controls, technology asset management, operational risk, compliance, or a closely related discipline.
- Demonstrated experience partnering with engineering, infrastructure, cloud, platform, or enterprise technology organizations.
- Working knowledge of ServiceNow and technology asset, configuration, or service-management environments.
- Ability to interpret governance requirements and convert them into clear, executable actions for technical teams.
- Strong analytical, reporting, data-management, and problem-solving skills.
- Excellent written and verbal communication across technical and nontechnical stakeholders.
- Ability to influence outcomes and drive accountability in a complex matrixed organization.
Preferred qualifications:- Experience in financial services or another highly regulated industry.
- Experience building risk dashboards, control reporting, or executive governance materials.
- Familiarity with technology asset lifecycle controls, CMDB concepts, audit evidence, issue management, and remediation governance.
The impact you'll make:Platform leaders have a reliable view of governance and risk posture; technology assets have clear ownership; obligations and remediation actions are visible; and enterprise requirements become part of normal platform operations rather than emergency exercises.
What we offer you:Ready to build what's next? At FIS, you'll have the opportunity to grow your career, contribute your ideas, and help create technology that powers the global economy.
Our benefits include:
- Opportunities to innovate in fintech
- Tools for personal and professional growth
- Internal career growth opportunities
- Inclusive and diverse work environment
- Resources to invest in your community
Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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