5-7+ years of hands-on software development experience in technical products
Strong focus on automation, tooling, and maintainable system design
Experience with major cloud platforms (AWS, GCP, Azure) and Terraform
Hands-on with CI/CD systems and container orchestration (Docker, Kubernetes)
Familiarity with observability tools (Prometheus, Grafana, etc.)
Incident response experience in production distributed systems
Bachelor's degree in Computer Science or related field, or equivalent experience
Responsibilities
Ensure reliability, scalability, and performance of AI platform and LLM inference
Build and maintain cloud infrastructure using Terraform
Create self-serve infrastructure platform for engineering teams
Own and evolve CI/CD pipelines for fast, reliable deployments
Architect and operate distributed systems leveraging databases and ML models
Develop core data serving abstractions with security features
Enhance observability tools for deep platform visibility
Lead incident management and improve system resilience
Benefits
Unlimited paid time off
Comprehensive medical, dental, vision benefits for employees and families
Life insurance and disability coverage
Retirement plan contributions depending on location
Parental leave and fertility support
Free lunch and snacks to keep energized
Discretionary stipend for personalized spending
Unique offerings like free alphorn lessons
Full Job Description
What you'll do
As a Software Engineer, Infrastructure at Sierra, you will be responsible for designing, building, and maintaining the core systems that make our AI platform possible. You'll focus on making Sierra's infrastructure secure, reliable, and scalable, enabling product teams to deliver with speed and confidence.
Ensure the reliability, scalability, and performance of our platform and LLM inference serving as we rapidly grow traffic.
Build and maintain cloud infrastructure using Terraform to ensure scalable, secure, and reproducible environments.
Create and maintain a self-serve infrastructure platform that enables the rest of engineering to deploy and operate services.
Own and evolve CI/CD pipelines and release management, enabling fast, reliable deployments for Sierra's platform.
Architect and operate distributed systems that leverage distributed databases, retrieval systems, and ML models.
Develop and maintain core data serving abstractions along with authentication and security features (SSO, RBAC, authentication controls).
Navigate and integrate our stack with enterprise customer environments in scalable and maintainable ways.
Enhance observability tooling (metrics, logging, tracing) to provide deep visibility into platform health and performance.
Lead and participate in incident management, improving system resilience through proactive monitoring, root cause analysis, and postmortems.
What you'll bring
Strong software engineering background with 5-7+ years of hands-on development experience in highly technical products.
A strong inclination towards building automation, tooling, and platform, along with designing maintainable systems.
Proven experience with cloud platforms (AWS, GCP, or Azure) and infrastructure as code (Terraform preferred).
Hands-on expertise in CI/CD systems, release management, and container orchestration (e.g., Docker, Kubernetes).
Experience with observability tools (Prometheus, Grafana, Datadog, OpenTelemetry, etc.).
Experience in incident response and operating distributed systems in production.
Degree in Computer Science or related field, or equivalent professional experience
Even better...
Production experience working with LLMs and machine learning models.
Background in distributed systems, running SaaS services at scale, and agentic architecture.
Familiarity with security and authentication protocols (OAuth, SSO, mTLS).
Previous experience in a fast-paced startup environment or platform/infra-focused team.
Our values
Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements.
What we offer
We want our benefits to reflect our values and offer the following to full-time employees:
Flexible (unlimited) paid time off
Medical, dental, and vision benefits for you and your family
Life insurance and disability benefits
Retirement plan dependent on country of employment
Parental leave
Fertility and family building benefits through Carrot
Lunch, as well as delicious snacks and coffee to keep you energized
Discretionary benefit stipend giving people the ability to spend where it matters most
Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
About Sierra Club
The Sierra Club is a nonprofit organization that promotes environmental conservation. It was founded in 1892 by John Muir and is one of the oldest and largest environmental organizations in the United States. The organization has over 3.8 million members and supporters and is dedicated to protecting the planet's natural resources and wildlife. The Sierra Club engages in a variety of activities, including lobbying for environmental legislation, organizing outdoor activities, and publishing a magazine. The organization is headquartered in Oakland, California.
