VXI Global Solutions

Software Engineer, Infrastructure Platform

VXI Global Solutions • $133K — $184K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • More than 2 years of cloud and infrastructure experience
  • Strong development experience in Ruby on Rails and Go Lang
  • Previous experience in a DevOps/SRE/ProdEng role supporting customer-facing web services
  • Proven ability to foster effective partnerships and communication with engineering teams
  • Experience with containers and Kubernetes Helm charts
  • Background in building and managing highly-available public cloud infrastructure
  • Familiarity with CI/CD, testing platforms, and observability tools

Responsibilities

  • Automate scaling, monitoring, and operations
  • Build self-service tools for the team and Chime engineering
  • Design and support cloud infrastructure using automation and infrastructure-as-code
  • Develop processes for security, scalability, and availability of products
  • Collaborate with product development engineers to implement modern design patterns
  • Cultivate strong relationships with colleagues based on trust and technical expertise

Benefits

  • In-office work policy with flexible remote options
  • Backup care for children, elders, and pets
  • Comprehensive health, financial, and wellbeing benefits
  • Generous vacation policy and paid days off
  • 1% of time off to support local community organizations
  • Annual wellness stipend for eligible expenses
  • Up to 22 weeks of paid parental leave for birthing parents
  • Access to family planning reimbursement
  • Opportunity to join an experienced team in FinTech
Full Job Description
About the role

This role is on the Infrastructure Platform team, where we manage the user interaction with the Infrastructure system components such as Terraform, ArgoCD, AWS resources and internal tooling. The Infrastructure Engineering team is responsible for the platform, tools, and infrastructure supporting Chime's customer-serving products. As a Software Engineer on this team, you will be developing tools to create and maintain cloud infrastructure, automating management of complex service-oriented applications, and creating frameworks to ensure the stability and scalability of Chime's platform.
In this role, you can expect to
  • Automate everything, including scaling, monitoring, and operations.
  • Build tools to enable self-service both within the team and across all of Chime engineering. Tooling is written in Ruby on Rails and Go Lang.
  • Design, build, and support Chime's cloud infrastructure using automation and infrastructure-as-code. This includes maintaining terraform modules.
  • Develop tools and processes to enable the security, scalability, and availability of the products serving Chime's customers. This includes managing the Kubernetes Helm chart repo and continuous deployments.
  • Partner with product development engineers to build services according to modern design patterns; for example, the 12 Factor App methodology.
  • Develop strong relationships with engineers, managers, and other colleagues based on trust, empathy, and technical expertise.
To thrive in this role, you have
  • More than 2 years of cloud and Infrastructure experience
  • Strong development experience in Ruby on Rails and Go Lang.
  • Previous professional experience in a DevOps/SRE/ProdEng role supporting customer-facing web services.
  • Previous success in enabling effective partnerships and strong communication with other engineers and teams.
  • Experience creating and working with containers, as well as using container orchestration tools and managing Kubernetes Helm charts.
  • Experience building and managing highly-available public cloud infrastructure and services, with an emphasis on stability, scalability, and security.
  • Experience using configuration management and infrastructure-as-code tools, including maintaining Terraform modules.
  • Experience supporting relational or no-SQL databases, message buses, caching services, and other common service components.
  • Familiarity with CI/CD and testing platforms, with a focus on continuous deployments.
  • Familiarity with common monitoring, logging, and observability platforms.
  • A positive attitude, a collaborative mindset, and a focus on the customer.
  • Experience with some of this tech - AWS services, Kubernetes, ArgoCD, Datadog, Terraform

#LI-Onsite #LI-WW1

Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

Wage Notice

$133,000-$184,000 USD

What we offer for our full-time, regular employees
  • Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you're coming in regularly or are part of our fully remote program, you'll stay engaged with your work and teammates.
  • Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
  • Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
  • Generous vacation policy and company-wide paid days off
  • 1% of your time off to support local community organizations of your choice
  • Annual wellness stipend to use towards eligible wellness related expenses
  • Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
  • Access to family planning reimbursement
  • ♥ A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

About VXI Global Solutions

VXI Global Solutions is a business process outsourcing company that provides customer care, technical support, and back-office services to its clients. The company was founded in 1998 and has since grown to have over 30,000 employees across 42 locations worldwide. VXI Global Solutions prides itself on its ability to provide high-quality customer service and support to its clients, which range from small startups to Fortune 500 companies. The company's services are designed to help its clients improve customer satisfaction, reduce costs, and increase revenue.
Learn more about VXI Global Solutions
Size
30,000 employees
Industry
Founded
1998

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