What We're Looking For:
The Engineering Customer Response Team (ECRT) is seeking a Software Engineer to provide world-class technical support to global enterprise customers for the Android Operating System, specifically focusing on cellular connectivity and modem performance.

The ideal candidate possesses deep architectural knowledge of Android AOSP and exceptional system-level debugging skills. In this role, you will diagnose and resolve critical software issues within the Telephony and RIL stacks, collaborate with carrier and chipset vendors, and interface directly with Zebra customers.

Additionally, you will leverage and develop custom AI-driven solutions to automate support workflows.

Prior experience with WWAN technologies (4G/LTE/5G) and Qualcomm chipsets is highly desirable and a strong added advantage.
Essential Duties and Responsibilities:

• Work on Zebra Android Mobile Computing products portfolio engineering sustenance for Android Framework/BSP.
• Execute expert-level problem-solving on complex Android system-level software issues, utilizing deep-dive log analysis and AOSP source code debugging.
• Work extensively with the Android AOSP source code, specifically isolating and troubleshooting issues within the Telephony framework, Radio Interface Layer (RIL), and cellular modem layers.
• Collaborate directly with network carriers and chipset vendors (e.g., Qualcomm) to resolve complex network interoperability, IMS/VoLTE, and data throughput escalations.
• Develop and integrate custom AI-driven solutions to automate diagnostics (e.g., automated modem log parsing), streamline workflows, and continuously improve support efficiency.
• Collaborate closely with customers to understand their use cases and connectivity challenges, providing timely and effective solutions.
• Partner with SW engineering, System testing, and product management to drive resolution of customer issues and contribute to product improvements.
• Create technical documentation, knowledge base articles, and training materials.
• Mentor and assist other support engineers, sharing WWAN expertise and fostering technical excellence.

Job Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or related discipline. Advanced Degree is a plus.
• 2+ years of relevant software engineering experience, with significant experience in a customer-facing or support role.
• Exceptional hands-on experience navigating, modifying, and debugging the Android AOSP source code.
• Proficiency in applied AI, with the ability to build and integrate AI-based tools for workflow automation and continuous improvement.
• Strong Added Advantage: Prior knowledge of WWAN technologies (4G/LTE, 5G, 3GPP standards, cellular modem architecture) and Qualcomm WWAN chipsets and diagnostic tools (e.g., QXDM, QCAT).
• Strong programming skills in Java, C, C++, and Python.
• Experience analyzing network traffic and cellular logs using tools like Wireshark.
• Should be good at multi-tasking and prioritizing issues based on urgency, customer, complexity, etc.

Key Skills and Competencies:

• Core competency of triaging, debugging, and root-cause analysis in an Android environment, with an unrelenting drive to solve difficult technical puzzles.
• Ability to dissect the necessary information in a problem description to fully understand the issue and know what additional questions to ask to gather all required information.
• Excellent customer-facing communication skills with the ability to convey complex technical concepts to a variety of audiences (from developers to management to end customers).
• Strong collaboration and teamwork skills, with a proven ability to work effectively across organizational units.
• Familiarity with version control systems (e.g., Git, Gerrit) and CI/CD pipelines.
• Self-motivated and self-starter with a high work ethic and the ability to thrive in a fast-paced, results-oriented environment.
• In-depth understanding of Core Java, C, C++, and OOP concepts.

Position Specific Information:

• Travel Requirements: Up to 15%
• Able to Telework?: Hybrid

Physical Demands:

• Sedentary work that primarily involves sitting or standing.

Pay Range:
$86,080.00 - $129,120.00 Annual

Incentive Compensation:
In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 10% of base pay, in accordance with the terms of the applicable incentive plan.

Zebra Total Rewards:

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive - including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.