Apple

Software Engineer - Generative AI & ML, Customer Systems

Apple$120K — $160K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of hands-on experience in machine learning, backend engineering, or data engineering.
  • 1+ years of training, fine-tuning, or evaluating large language models (LLMs).
  • Proficiency in machine learning libraries such as transformers and datasets.
  • Foundational understanding of Retrieval-Augmented Generation (RAG) architectures.
  • Strong problem-solving skills and ability to collaborate effectively.
  • Experience with multi-modal LLMs, especially in voice capabilities, is a plus.
  • Experience deploying to cloud environments (AWS, GCP, hybrid).
  • Bachelor's or Master's degree in Computer Science, Machine Learning, or related field, or equivalent experience.

Responsibilities

  • Contribute to the development and fine-tuning of generative AI workflows.
  • Design and evaluate retrieval strategies for large models focused on product data.
  • Prototype and benchmark multi-agent collaboration systems for reasoning tasks.
  • Partner with engineers to ensure scalable deployment and ongoing system monitoring.
  • Enhance a multi-modal, multi-agent platform for better customer support applications.
  • Incorporate research to improve system latency and cost-efficiency.
  • Collaborate with a diverse team of engineers and data scientists to innovate within the AI platform.

Benefits

  • Opportunity to work in a highly motivated and dynamic team environment.
  • Contribute to a well-established generative AI platform.
  • Scope for innovation and research in AI technologies.
  • Access to a rich ecosystem of industry-leading professionals.
  • Potential personal and professional growth within the AI domain.
Full Job Description
Contribute to model development and fine-tuning workflows for generative AI features. Design and evaluate retrieval strategies for grounding large models in product-relevant data. Prototype and benchmark multi-agent collaboration systems for structured reasoning tasks. Partner with data and platform engineers to ensure scalable deployment and monitoring.

The Customer Support AI team is responsible for building multi-turn, conversational, agentic applications and frameworks to support Apple customers across numerous lines of business. You'll be contributing hands on to a team that consists of engineers, data scientists & researchers to enhance a multi-modal, multi-agent platform with a key focus on incorporating research to improve, latency, cost and customer experience. This is an incredible opportunity to contribute innovation & research to a well established generative AI platform within Apple. There is a huge amount of opportunity and growth within this space!

4+ years of hands-on experience in ML, backend engineering, data engineering 1 year plus of hands-on experience in training, fine-tuning, or evaluating LLMs Proficiency in machine learning libraries (transformers, datasets). Bachelor's or Master's degree in Computer Science, Machine Learning, or related field, or equivalent practical experience.

Foundational understanding of RAG architectures and vector-based retrieval systems Strong problem-solving and collaboration skills, with the ability to learn quickly and adapt to production-grade systems. Experience working with Multi-modal LLMs to enable Voice capabilities is a plus or prior experience with STT, TTS systems. Experience with deploying to cloud environments (AWS, GCP, on-remote hybrid) is required.

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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