About the teamThe
Agent Deployment team is a customer-facing technical team, central to how Serval turns product capability into real business outcomes. The org is a family of roles: Deployment Strategists are the primary technical relationship and AI advisor for each customer, partnering with Deployed Software Engineers to build enterprise-grade features and products. Deployment Success Managers own each customer's long-term success, building the systems and motions that scale adoption, expansion, and renewal well past go-live.
Role OverviewDeployed Software Engineers are customer-facing software engineers: shipping features, building new capabilities, and expanding our product surface area inside some of the world's most complex enterprises. You'll work directly with customers to turn messy, high-stakes workflows into reliable AI-driven systems, shipping production code that influences both revenue and product direction. This role isn't about building demos or prototypes; it's about shipping enterprise-grade features and products for our customers.
If you're energized by building something that didn't exist before, with a direct line between your work and company growth, this is the role for you.
What You'll Do- Ship core product: architect and ship production-grade systems that become part of Serval's core product, born from the real needs of our most complex customers.
- Build platform services: design backend services, APIs, and integrations that extend Serval's AI agent platform across customers, with a focus on reliability, security, and long-term maintainability.
- Turn workflows into product: work directly with customers to turn messy, high-stakes workflows into generalized, reusable product capabilities.
- Own the deployment lifecycle: own key deployments from architecture through scaling and continuous improvement.
Example Recent Projects- Productionize Serval's voice agent from alpha into a viable channel for enterprise users to reach the Serval AI agent, first at a Fortune 500 financial services company.
- Upgrade our worker environment to communicate with on-premise Active Directory and Microsoft platforms over LDAP and PowerShell, and ship self-serve deployment so customers can stand up a Serval worker themselves.
- Extend our workflow system to ingest knowledge from any source, making a customer's own systems searchable by the agent, a capability that won us the deal.
What You'll Need- Software engineering experience, ideally in a product-focused or customer-facing role
- Strong coding and system design skills, with experience shipping production systems and building external integrations
- High ownership in fast-moving environments with limited structure, and a track record of taking ambiguous problems to shipped, measurable impact.
- A clear communicator with both technical and business stakeholders.
Nice to Have- Startup experience as a founder or early engineer.
- Background working with enterprise customers or supporting complex technical sales cycles.
- Experience building or deploying AI/LLM-powered features or agent-based systems.
- Familiarity with IT, security, service management, or workflow automation.
What We Offer- Impact: Be a key player in shaping the success of our product and company.
- Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
- Culture: Join a culture that values innovation, ownership, accountability, and fun.
