The RoleWe are hiring a Software Engineer to build great product experiences and deliver solutions for our customers. You will be the technical point of contact in customer Slack channels, the owner of a variety of customer reported bugs and feature requests, and build custom integrations and infrastructure for a diverse set of customers. This is an early-career engineering role for someone who is excited to ship code that customers use and make direct impact on a daily basis. You'll develop deep knowledge of our detection models and API, work closely with our engineering teams, and have a clear path towards technical career development.
Primary Responsibilities- Own bugs and feature requests from intake through completion, working in coordination with the engineering team as required
- Operate as the primary technical point of contact in customer Slack channels; triage, respond, and escalate as needed
- Build, scope, and maintain custom integrations, deployments, and infrastructure for customers with non-standard requirements
- Reproduce customer-reported issues and ship fixes or provide handoffs for the engineering team
- Support customer onboarding and API integration with samples, technical documentation, and hands-on product debugging and support
- Track requests and issues, and surface patterns to Product as input for our roadmap
- Develop and maintain internal playbooks and documentation for customer-specific setups
Ideal candidate profile- 0-2 years of professional software engineering experience, or a strong internship/project background
- Proficient in Python; comfortable working with REST APIs, cloud infrastructure, and CI/CD
- Proficient in frontend development (React, Next.js)
- Strong written communicator; able to explain technical issues clearly to both engineers and non-technical customers
- Comfortable with ambiguity and context-switching between customer conversations and code
- Interest in AI/ML products a plus
Compensation- $120,000-$150,000 base salary + equity
Benefits include- Medical/dental/vision
- 401(k) with 100% employer match on first 4%
- 20 days of PTO
- Office lunch
