Apple

Software Engineer - Customer Feedback

Apple$120K — $150K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5+ years of software development experience
  • Technical/Engineering BS or equivalent experience
  • Hands-on coding skills in at least one backend and one client/frontend stack
  • Willingness to work in Swift and Ruby
  • Strong SQL and relational data modeling skills
  • Adaptability in a fast-paced, informal environment

Responsibilities

  • Build and extend applications for managing participants, content, and configuration
  • Design data processing flows for feedback lifecycle
  • Contribute to feedback reading, reporting, and analysis systems
  • Collaborate with ML team on ML-powered features and asynchronous processing
  • Work closely with Engineering Program Managers to shape the tools based on user feedback
  • Engage in a variety of tasks across the software stack
  • Embrace opportunities to learn new technologies

Benefits

  • Opportunity to work on critical internal tools at Apple
  • Collaborative environment with direct access to end-users
  • Diverse technical challenges across multiple software layers
  • Exposure to cutting-edge ML technologies
  • Chance to shape product roadmaps alongside users
Full Job Description
Join the team responsible for Apple's Beta Software Program. Our app, Feedback Assistant, collects user feedback on beta software releases, while our internal tools manage the programs, participants, and configuration data that make that feedback possible - and analyze, group, and route it to Apple's engineering teams.

We're looking for a generalist engineer to build and evolve our internal admin tools: content and participant management, permissions, and other applications spanning a broad configuration schema. You'll sit alongside the Program Managers who use these tools every day, giving you a direct line to the people who depend on your work rather than a queue of requests from afar. You'll also be a key contributor to our feedback reading, reporting, and analysis systems, working alongside our ML team as those systems grow to include ML-powered components and asynchronous processing.

Description

We're a small team with a big footprint. Our internal tools serve as the operational backbone of Apple's beta and feedback programs, and engineers in this role can expect to touch nearly every layer of them - application, API, and database - often within the same week. You'll tackle broad-context challenges, such as:

* Building and extending applications for managing participants, content, permissions, and configuration across a large and evolving schema

* Designing data processing flows to move feedback through its lifecycle

* Contributing to our feedback reading, reporting, and analysis systems, in close collaboration with our ML team as those systems adopt ML-powered features and async processing

Because you'll be seated with the Engineering Program Managers who rely on these tools day in and day out, you'll see firsthand how your work lands, catch friction early, and shape the roadmap alongside the people feeling the pain points - not just the engineering team.

An ideal candidate is energized by variety. You should be excited to pick up whichever stack a project calls for, and just as comfortable reasoning about a SQL schema as building the UI on top of it. We're equally excited by a sharp, ambitious engineer early in their career and by a veteran generalist with breadth across multiple domains.

Minimum Qualifications

3-5+ years industry experience in software development

Technical/Engineering BS or equivalent industry experience

Solid, hands-on coding fundamentals across at least one backend and one client/frontend stack

Openness to working in Swift and Ruby specifically, regardless of prior depth in either

Strong SQL and relational data modeling skills

Comfortable and adaptable in a fast-paced and informal environment, able to respond to changing priorities quickly

Preferred Qualifications

Enjoys working in close, daily partnership with users

Comfortable moving between projects rather than specializing in a single layer - you think of yourself as a software engineer, not strictly backend or frontend

Passion for continually learning and exploring new technologies

Experience using Claude or other agentic coding tools to prototype, implement, and test

Excellent collaborative skills, with strong written and verbal communication

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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