Overview

The Software Development Manager for Salesforce oversees and drives the success of LT’s software development teams. This role is responsible for leading teams in designing, developing, and delivering high-quality Salesforce-based solutions in alignment with company objectives. The Salesforce Manager will foster a collaborative environment that encourages innovation, accountability, and agile best practices. This role requires a strategic and hands-on leader who can coach and guide development teams, promote best practices in Salesforce configuration, platform administration, and testing, and drive continuous improvement in software quality and delivery speed. By maintaining close alignment with stakeholders and product management, the Salesforce Manager ensures that development priorities align with business goals and customer needs. The SFM is responsible for ensuring that all sprint goals, PI goals, and annual goal are consistently met on-time and on-budget and is responsible for reporting their team performance metrics to the Director, Sr. Director, and/or VP of Technology on a regular cadence.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Development Manager – 60%

• Lead, mentor, and manage one or more Agile-based Salesforce development teams, focusing on team performance, technical excellence, and continuous improvement.
• Oversee the full software development lifecycle, ensuring high-quality deliverables, from planning and requirements gathering through deployment and support.
• Collaborate closely with Product Managers and stakeholders to define priorities, set clear goals, and manage sprint planning and backlog along with their team leads.
• Ensure adherence to Agile principles and processes, including daily stand-ups, sprint reviews, retrospectives, and iterative improvements.
• Drive the adoption of best practices in code quality, testing, and DevOps to improve productivity, maintainability, and reliability of applications with coordination & collaboration with the DevOps team(s).
• Identify usage of “Out of the Box Salesforce” functionality vs custom
• Evangelize usage of Salesforce native features and products
• Lead development across Sales Cloud, Service Cloud, Data 360, and Marketing Cloud
• Set clear expectations for team members and conduct regular performance reviews, supporting career development and growth.
• Identify potential project risks and proactively address any impediments or blockers impacting the development teams.

Project Management – 40%

• Oversee the software development process from start to finish, including defining project scope and objectives, and communicating status to upper management on a regular cadence with sprint reports and PI reports.
• Ensure proper development alignment with DevOps, QA, and Architects.
• Provide detailed reporting, metrics, and key performance indicators (KPIs) on team performance for sprints and PIs while regularly monitoring past performance to identify areas for improvement.
• Provide technology team performance reviews for business stakeholders on a quarterly basis.
• Hold team(s) accountable for accurate work estimation as well as setting and meeting release & delivery deadlines
• Track development team operating & capital budgets and report monthly to VP of Technology, SVP of Information Service, and AVP or Product Management as well as to Accounting on capitalizable labor.

SECONDARY FUNCTIONS (IF APPLICABLE)

• Foster a collaborative and positive team environment that encourages innovation, open communication, and ownership.
• Keep up-to-date with the latest Salesforce trends and technology advancements to inform team capabilities and potential process improvements.
• Contribute to resource planning, identifying and addressing skills gaps within the team.
• Promote knowledge sharing and continuous learning within the team to improve technical skills and cross-functional understanding.

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

• Directly supervise one or more Agile-based development teams, including conducting performance reviews and managing team dynamics.
• Work within assigned project or departmental budgets, helping to optimize resources and minimize unnecessary costs.
• Engage with vendors and third-party contractors as necessary for specialized projects, tools, or services that support development efforts.

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

• Bachelor’s degree in computer science, Information Systems, or related field, or equivalent experience required
• 7+ years of experience in Salesforce development and configuration on Sales Cloud and Service Cloud
• 3+ years in a leadership or managerial capacity overseeing Salesforce or CRM teams.
• Proven experience with Salesforce DevOps tools (e.g., Copado, Gearset, Salesforce DevOps Center or DX, Jenkins, GitHub Actions)
• Solid understanding of Agile frameworks, with hands-on experience in sprint planning, backlog grooming, and Agile ceremonies.
• Proven ability to lead, motivate, and manage high-performing teams, focusing on collaboration and accountability.
• Strong analytical and troubleshooting skills, with a proactive approach to identifying and solving issues with critical thinking.
• Excellent verbal and written communication skills, capable of articulating technical concepts to non-technical stakeholders.
• Ability to prioritize multiple projects effectively, manage timelines, and balance workloads to meet deadlines.
• Familiarity with testing practices, including unit testing, integration testing, and quality assurance processes.
• Commitment to fostering a culture of continuous improvement, feedback, and Agile best practices.
• Willingness to adapt to changing requirements and business needs, while maintaining team focus and productivity.
• Strong interpersonal skills with the ability to build positive working relationships within the team and across departments.
• Strong customer service mindset.
• Strong attention to detail.
• Ability to build relationships at all levels
• Ability to work independently and collaboratively
• Ability to work with sensitive information and maintain confidentiality
• Salesforce Administrator or Platform App Builder Certification required

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong understanding of Salesforce platform capabilities and limits, including org strategy, integrations, and scalability considerations.
• Expertise in modern DevOps practices for Salesforce, including automated testing, version control, modular metadata, and CI/CD.
• Ability to translate business processes into scalable Salesforce solutions.
• Strong problem-solving and troubleshooting skills in complex enterprise environments.
• Ability to foster a collaborative, high-performing team culture.
• Strong organizational, time management, and communication skills (technical and non-technical audiences).
• Proficiency with modern Agile software development practices and project management tools.
• Ability to mentor, coach, and develop engineers across skill levels.
• Ability to adhere to and exhibit the Company Values at all times
• Working knowledge of Office 365 suite of helpful
• Strong customer service mindset
• Strong attention to detail
• Ability to work independently and collaboratively
• Ability to effectively manage multiple competing priorities in a fast-paced environment
• Ability to work with sensitive information and maintain confidentiality

KEY COMPETENCIES REQUIRED

• Builds Networks
• Drives Engagement
• Communicates Effectively
• Drives Vision and Purpose
• Delegates Effectively
• Strategic Mindset
• Develops Self & Others
• Technical Skills

PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS

• Typical office environment - sedentary with typing, writing, reading requirements. May be able to sit or stand.
• Speaking, reading, writing, ability to use a telephone and computer
• Ability to exert up to 10 lbs. of force occasionally
• Ability to interpret various instructions
• Ability to deal with a variety of variables under only limited standardization

What is in it for you

Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
Paid parental leave.
Company sponsored 401k plan with company matching.
PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
Tuition reimbursement for continuing education.
An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic.