Job Summary The Software Asset Manager oversees the lifecycle, governance, compliance, and optimization of the organization's software assets. This position manages software licensing, usage, contracts, renewals, and optimization activities while partnering with IT, Procurement, Finance, Security, Legal, and business stakeholders. The role uses software asset management tools and data to reduce unnecessary spend, mitigate licensing risk, improve asset records, support vendor negotiations and audits, and ensure software investments deliver maximum business value.
"This position is eligible to work hybrid or onsite in accordance with our Telecommuting Policy."
What you'll do - Administer and maintain servers, networks, and other IT systems to ensure optimal performance.
- Install, configure, and update software and hardware components for systems.
- Monitor system performance, conduct regular audits, and perform routine maintenance to prevent downtime.
- Ensure system security by implementing best practices for firewalls, antivirus software, backups, and user access controls.
- Provide technical support for users, troubleshooting hardware, software, and network issues in a timely manner.
- Perform system backups and disaster recovery procedures.
- Manage user accounts and permissions, ensuring proper access control and security compliance.
- Collaborate with IT teams to plan and implement software and system upgrades or enhancements.
- Document system configurations, troubleshooting procedures, and other relevant information for team use.
- Assist with network management, ensuring seamless connectivity across the organization.
- Respond to system alerts and perform root cause analysis on issues to prevent recurrence.
- Manage cloud-based infrastructure and services (if applicable), ensuring integration with on-premises systems.
- Stay updated with the latest industry trends, technologies, and best practices.
- Must be accessible via mobile services (i.e. text, voice, data) during non-working hours for upgrades, system outages, and configuration changes.
What you needKnowledge/Skills/Abilities:- Ability to follow Project Management practices for implementing projects and changes.
- Skilled in maintaining technical documentation and designing procedures for new technology.
- Capable of preparing system charts, workflow diagrams, and cost-benefit analysis summaries.
- Strong leadership and meeting participation skills.
- Ability to stay updated on technology developments.
- Proven experience in mentoring and providing training.
- Skilled in managing multiple tasks or projects simultaneously.
- Proficient in using standard office software (e.g., Microsoft Office).
- Understanding of essential business operations.
- In-depth knowledge of infrastructure architecture (database, messaging, security, OS, networks, storage, business continuity/disaster recovery).
- Ability to evaluate infrastructure processes and conduct gap analysis.
- Familiar with industry architecture standards.
- Proficient in Change Management/Release processes.
Education and Experience:- High school diploma or equivalent required. Bachelor's degree or completion of a Computer Science Program from a Technical Trade School preferred. Technical training with certification in assigned technology is required as applicable.
- Minimum of five years' experience in I.T. and/or application development required.
- Demonstrated experience with managing assigned technology by performing regular and critical maintenance tasks within defined service levels preferred.
- Experience with Software Asset Management (preferred)
- Experience with ServiceNow and SAM Pro (preferred)
- Active ITAM Certification or ability to obtain one in 18 months of hire (required)
- Experience with licensing management including Saas and cloud subscriptions (preferred)
- Experience with Software Lifecycle Management (preferred)
Physical Requirements- Prolonged periods of sitting at a desk and working on a computer.
- Manual dexterity to operate a keyboard, mouse, and other IT-related tools.
- Ability to work in a standard office environment, including attending meetings in person or virtually.
CompensationIT&S 16:$96,240 - $114,300- Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.
