5-7 years of experience in a healthcare support role, preferably in oncology.
Strong prioritization skills to manage multiple responsibilities effectively.
Proven ability to build relationships with diverse groups, including patients and healthcare professionals.
Familiarity with medical terminology and hospital record systems.
Experience with EPIC/Care Connect or similar healthcare software.
Excellent verbal communication skills for conveying complex information clearly.
Ability to handle high call volumes with professionalism.
Responsibilities
Provide direct support to physicians and patients in Surgical Oncology for Pancreatic Disease.
Act as a liaison between patients and physicians to facilitate care.
Assist patients in navigating services within the health system.
Facilitate communication with referring physicians regarding patient care.
Refer patients to appropriate resources and ensure follow-up via phone and EPIC/Care Connect.
Manage patient inquiries and concerns with empathy and professionalism.
Benefits
Indefinite employment duration for job stability.
Monday-Friday work schedule promoting work-life balance.
Opportunity to work in a specialized field of oncology.
Engagement with a diverse patient population and healthcare team.
Full Job Description
General Information
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Work Location: Los Angeles, CA, USA
Work Schedule
Monday-Friday 8am-5pm
Posted Date
10/14/2026
Salary Range: $31.88 - 45.66 Hourly
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
33463
Primary Duties and Responsibilities
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In this role, you will be providing direct support to the physicians and patients for Surgical Oncology- Pancreatic Disease. Major duties include but are not limited to: acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.
$31.88-$45.66
Job Qualifications
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Required:
Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
Skill in prioritizing assignments to complete work in a timely and accurate manner.
Ability to understand and correctly use technical terminology, correctly identify and extract data from hospital records.
Ability to creatively integrate competing demands into a productive working environment.
Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
Ability to handle high phone call volumes on multiple phone lines.
Knowledge of EPIC/ CareConnect and other hospital systems.
Preferred:
Knowledge of specific specialty practice and workflows.
Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it's services and programs.
Knowledge of hospital computer systems, personal computer systems and the various software products to perform administrative work.
Demonstrate basic knowledge of cancer diagnosis.
Familiarity and knowledge of authorization process and managed care programs.
About UCLA Health
UCLA Health is a world-renowned academic medical center located in Los Angeles, California. It comprises four hospitals, including Ronald Reagan UCLA Medical Center, and more than 200 primary and specialty care clinics. UCLA Health is affiliated with the David Geffen School of Medicine at UCLA and is consistently ranked among the top hospitals in the United States. The health system employs over 20,000 people and serves as a major center for patient care, medical education, and research.
