Social Work Supervisor (Adult Protective Services)

Salary: See Position Description
Location : Wilmington, NC
Job Type: Full-Time
Job Number:
Department: SOCIAL SERVICES
Opening Date: 10/29/2026
Closing Date: Continuous

Position Information

New Hanover County is seeking an experienced Social Work Supervisor to join the Adult Services division of the Social Services department. This position shares supervisory responsibility for Adult Protective Services social workers and Adult Protective Services Treatment (APS-T) social workers. The position supervises daily performance and activities across APS assessment/investigation and APS-T ongoing case management, including assigning and evaluating work, monitoring assessments and treatment case plans, responding to immediate-risk situations, supporting case decisions and transitions, and reviewing documentation for compliance with state and agency standards.

Essential Duties:

• Supervises two or more full-time staff, including APS and APS-T social workers, to include prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; and making hiring, termination, and disciplinary recommendations.
• Coordinates departmental operations across APS and APS-T services, including establishing goals; assessing workflow and staffing needs; ensuring compliance with applicable laws, regulations, and policies; monitoring work assignments; completing required reports; and monitoring program activity, outcomes, and expenditures.
• Supervises APS intake and assessment activities, including reviewing reports and initial evaluations; assigning cases; monitoring initiation and case-decision timeframes; responding to immediate-risk situations; and providing direction regarding protective-service decisions.
• Supervises APS-T ongoing case-management activities, including monitoring treatment case plans, service delivery, client contacts, high-risk cases, quarterly and annual reviews, and timely case closure or transfer.
• Conducts case staffing with APS and APS-T social workers at least biweekly to review safety concerns, next steps, case progress, documentation, and case decisions; and provides consultation and expert guidance regarding capacity, consent, service planning, legal intervention, and complex cases.
• Participates in APS-to-APS-T transfer staffings to ensure case decisions are understood, concerns are addressed, and an initial treatment strategy is developed; coordinates joint home visits and transitions among APS, APS-T, In-Home Aide, and other Adult Services programs when required.
• Reviews APS and APS-T case records and work items for completeness, timeliness, and compliance, including case plans, high-risk case documentation, quarterly and annual review materials, closure or transfer documents, coding, case notes, and records maintained in Traverse.
• Coordinates staff training and represents the department through citizen response, boards, committees, multidisciplinary teams, and community partnerships; advocates for clients and staff in coordination with agencies, landlords, health-care providers, legal partners, and community organizations.
• Provides supervisory coverage for intake, after-hours, emergency, and other Adult Services functions as assigned; performs other duties of a similar nature or level; and performs work during emergency/disaster situations.

Salary Information:

The target hiring rangefor this position is $71,920.00 - $97,091.50. The full salary range for an incumbent hired into this position is $71,920 to $122,263.Starting salary will be based on qualifications, relevant experience, internal equity, and budget. Candidates with exceptional qualifications and experience may be considered for a starting salary above the target hiring range, but not to exceed the maximum of the salary range.

New Hanover County offers:

• Employer paid 401k contributions;
• Retirement plan through the NC Retirement system;
• Flex time and telework availability, depending on your position;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, and vision insurance + many other insurance options;
• Onsite, employer-paid health and wellness center;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Qualifications

Required Education and Experience:

• MSW from an accredited school of social work and 3 years of professional social work experience;
  • or a BSW from an accredited school of social work and 4 years of professional social work experience;
  • or an equivalent combination of education and experience.

• Must have current, or prior NC adult welfare experience.
• Adult Protective Services supervisory experience in a Department of Social Services preferred.
• Must have good driving record and own transportation.

Licenses/Certifications

Required Licenses/Certifications:

• NC Driver's License and good driving record.

Other Information
Next Steps:
This role is posted continuously with a priority application date of Thursday 11/19/2026 After the priority date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for.All updates regarding an application can be viewed through your applicant portal.

01

Have you had your driver's license suspended for any reason in the last three years?

• Yes
• No

02

Select your highest level of education from the information below:

• Maters Degree in Social Work
• Masters Degree in a Human Services field outside of Social Work
• Masters Degree in a field unrelated to Human Services or Social Work.
• Bachelor's Degree in Social Work
• Bachelor's Degree in the Human Services field
• Bachelor's Degree in a field outside of the Human Services field
• No degree at a Bachelor's level or above

03

Do you have an MSW or BSW through the NC Welfare Collaborative?

• Yes
• No

04

Indicate your years of social worker experience.

• 5 years or greater
• 4 years but fewer than 5
• 3 years but fewer than 4
• 2 years but fewer than 3
• 1 year but fewer than 2
• less than 1 year
• No social worker experience

05

Indicate your years of social worker experience in a social services agency:

• 5 years or greater
• 3 years but fewer than 5
• 2 years but fewer than 3
• 1 year but fewer than 2
• less than 1 year
• No social worker experience in a social services agency

06

How many years of supervisory experience do you have?

• I have no supervisory experience.
• Less than 1 year of supervisory experience.
• 1 year but less than 2
• 2 years but less than 3
• 3 years or greater

07

How many years of experience do you have supervising social workers?

• No supervisory experience
• Less than 1 year of supervisory experience
• 1 year but fewer than 2 years of supervisory experience
• 2 or more years of supervisory experience

08

Indicate your years of social worker experience in adult protective services.

• No APS experience
• Fewer than 2 years of APS experience
• 2 or more year of APS experience

09

Have you reviewed the compensation details listed in the job description, and is the target hiring salary range acceptable to you?

• Yes
• No

Required Question