16+ years of relevant experience with Bachelor's or Master's degree.
5+ years of hands-on experience with ServiceNow products.
Strong understanding of various ServiceNow modules including ITSM and ITOM.
Proficiency in developing ServiceNow products using JavaScript.
Experience with Database Administration (Oracle or MySQL).
Responsibilities
Plan system development deployment and ensure software compliance standards are met.
Maintain and enhance capabilities of the ServiceNow platform for end users.
Develop, test, and deploy updates based on customer needs.
Customize and configure ServiceNow applications for new rollouts.
Collaborate with engineers to develop solutions and manage updates.
Identify system deficiencies and propose solutions.
Document testing processes and maintenance activities.
Benefits
Opportunity to contribute to government mission modernization.
Support for continuous learning and adapting to new technologies.
Work in a dynamic team focused on cybersecurity initiatives.
Engage in projects that enhance operational capabilities.
Full Job Description
Overview SME ServiceNow EngineerChantilly, VATS/SCI with Poly
Do you want to join a team that is building tailored technical solutions to modernize our governments mission and our clients business? Do you have a desire to change how people work? Are you interested in helping to protect our nations cyber interests? Join our growing team supporting customer missions as a SME ServiceNow Engineer in Chantilly, Virginia.
Responsibilities
We are looking for an experienced Software Engineer to join our technology-based program supporting a key government customer. This program will deliver engineering services on ServiceNow platform.
The Software Engineer will support the team in the following activities (including but not limited to) in support of the customers Enterprise ServiceNow Platform:
Involved in the planning of system and development deployment as well as responsible for meeting software compliance standards
Maintain and add new capabilities to the core ServiceNow platform to enhance functionality for tenants
Develop, test and deploy updates to ServiceNow based on customer requirements
Customize and configure ServiceNow applications and facilitate rollout of new applications and modules; configure Application User Interface and configure workflow
Collaborate effectively with ServiceNow System Engineers and developers to develop solutions and handle general updates and configuration changes/requests
Identify system deficiencies and recommend solutions
Maintenance and continuous improvements of the processes, standards, policies, working methods and tools
Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
Ensure tool configuration consistency across Development, Testing, Integration, and Production environments
Participate in on-going production support and end user support
Document testing and maintenance of system corrections
Research, understand, and develop using new technologies and standards as needed
Research, design, develop and/or modify enterprise-wide systems and/or applications software
Involved in planning of system and development deployment as well as responsible for meeting software compliance standards
Evaluate interface between hardware and software, operational requirements, and characteristics of overall system
Qualifications
Required Qualifications:
A minimum of sixteen (16) years relevant experience with Bachelors or Masters degrees
Minimum of five years, hands-on developing ServiceNow products
Strong understanding of ServiceNow Development Platform including, but not limited to ITSM, ITOM, SPM, HR Module, Customer Service Management (CSM), Asset Management, Change Management, Customer Development, etc.
Proven significant success developing ServiceNow products using JavaScript and other coding applications
Database Administration (Oracle or MySQL) experience
Ability to efficiently and appropriately estimate work effort requirements
Ability to communicate effectively through written and verbal methods
Ability to handle multiple tasks and meet deadlines
Ability to work independently and in a team environment
Able to adapt to a constantly changing environment
Aptitude and willingness to work with variety of newer emerging technologies/tools as opportunities demand
Ability to deliver enhance functionality, aid with new implementations, and provide continuous support within the scheduled time while preserving system integrity required
High degree of initiative, creativity, and technical ability to function on this team required
Ability to identify issues and implement corrective actions
Should work toward achieving ServiceNow Certified System Administrator (CSA) cert while on task
Desired Qualifications
ServiceNow Certified System Administrator (CSA)
The ideal candidate would also have IT project management experience, and be familiar with Scrum, Lean, Agile and DevOps
Experience with Java, Ruby, DevOps and DevSecOps
What you can expect from us
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