SME P&C

Location: Location: Chicago, IL Role Overview: We are seeking an experienced **P&C Insurance Subject Matter Expert (SME) / Senior Business Analyst** to act as a key liaison between business stakeholders, operations teams, technology teams, and solution vendors. The ideal candidate will possess deep expertise in the **Property & Casualty (P&C) Insurance domain**, along with strong knowledge of insurance payment operations and transformation initiatives. This role will ensure payment solutions align with business objectives, regulatory requirements, and customer experience goals. Job Description: Serve as the **P&C Insurance domain expert** for payment transformation and modernization initiatives.Partner with business stakeholders to understand payment-related challenges, opportunities, and business requirements.Lead requirements gathering workshops, stakeholder interviews, and business process analysis sessions.Document business requirements, functional specifications, user stories, process flows, and use cases.Analyze current-state payment processes and define future-state operating models.Support the implementation and optimization of payment solutions, including: - Claims Payments - Premium Collections - ACH Payments - Real-Time Payments (RTP) - Digital Wallets - Card Payments - Payment Gateways - Payment Processing Platforms Collaborate with technology teams to translate business requirements into scalable solution designs.Conduct gap analysis, impact assessments, and process improvement recommendations.Support vendor evaluations, solution assessments, and proof-of-concept activities.Facilitate User Acceptance Testing (UAT), test planning, defect management, and business sign-offs.Assist with regulatory compliance, audit readiness, and operational requirements related to payment processing.Develop business process documentation, training materials, and operational procedures.Ensure end-to-end traceability of requirements throughout the project lifecycle.Support change management activities and stakeholder communications during implementations. Required Qualification & Skills: Bachelor's degree in Business, Finance, Information Systems, Technology, or a related field.10-12 years of experience in **P&C Insurance**, payment operations, business analysis, or payment transformation programs within insurance carriers.Strong expertise in insurance payment ecosystems and payment processing workflows.Proven experience serving as a **P&C Insurance SME and Business Analyst** on large-scale transformation programs.Experience gathering, documenting, validating, and managing business and functional requirements.Strong understanding of: - ACH Payments - Real-Time Payments (RTP) - Wire Transfers - Digital Payments - Payment Reconciliation - Payment Operations - Claims Disbursements - Premium Billing & Collections Experience creating: - Business Requirements Documents (BRDs) - Functional Requirements Documents (FRDs) - User Stories - Process Flows - Data Mapping Documents Strong analytical, problem-solving, and decision-making skills.Experience working within Agile, Scrum, Waterfall, or Hybrid delivery methodologies.Excellent verbal and written communication skills with the ability to interact effectively with business and technical stakeholders. The base compensation range for this role in the posted location is: $ 116137 to $142000/per annum. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. **Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.** In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: - Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave - Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) - Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) - Life and disability insurance - Employee assistance programs - Other benefits as provided by local policy and eligibility **Important Notice:** Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.