About the RoleThe SMB Innovation Sales & Strategy Lead will identify, incubate and scale new revenue opportunities across OpenAI's SMB Ads business. This foundational role combines strategic thinking, analytical rigor and hands-on execution to develop differentiated customer propositions, validate product opportunities and launch new go-to-market programs.
Working across Product, Engineering, Sales, Marketing and Data Science, this person will lead initiatives from opportunity assessment through customer discovery, commercial pilots and transition to scale. The remit includes industry-specific opportunities, differentiated customer engagement models and innovative approaches across self-serve, sales-assisted and partner-led channels.
The lead will also partner with SMB leadership and the Strategy & Operations team to inform the overall SMB strategy, contributing customer segmentation, commercial insights and evidence from incubation programs to broader planning and investment decisions.
In This Role, You Will- Identify untapped opportunities across SMB segments, industries, and channels. Build business cases and launch pilots to validate customer demand and commercial potential.
- Design new acquisition, activation, and expansion programs, including industry-specific and assisted-growth approaches. Partner with sales teams and outsourced sales providers to connect self-serve adoption with sales-assisted engagement.
- Translate customer discovery into product opportunities. Partner with Product and Engineering to evaluate solutions and use customer and commercial evidence to guide investment.
- Develop actionable SMB segmentation based on needs, business characteristics, advertising maturity, behavior, growth potential, and economics. Tailor acquisition, onboarding, service, and expansion across customer channels.
- Own pilot delivery and measurement across incremental revenue, conversion, customer outcomes, and cost to serve. Scale successful programs through clear playbooks and ownership; refine or retire those that miss defined success criteria.
- Shape SMB strategy and investment recommendations with leadership and Strategy & Operations, drawing on market analysis, segmentation, and pilot results.
- Lead the innovation portfolio through clear roadmaps, performance measures, and decision milestones. Resolve delivery challenges and transition proven programs into ongoing operations.
You Might Thrive in This Role If You- Bring approximately 8-10 years of experience in business incubation, growth, strategy, business operations, product strategy, or consulting, with substantial ownership of implementation and commercial results.
- Understand SMB customers and self-serve business models, including how sales-assisted and partner-led approaches support growth.
- Demonstrate success taking initiatives from customer insight and business case through pilot, launch, and measurable impact.
- Apply strong analytical and financial modeling skills across opportunity sizing, unit economics, funnel analysis, and experimentation.
- Translate customer segmentation into differentiated propositions, engagement models, and investment decisions.
- Work directly with customers to uncover needs and shape product and go-to-market recommendations.
- Lead cross-functional initiatives, align senior stakeholders, and resolve competing priorities.
- Combine strategic analysis with hands-on customer discovery, pilot delivery, and program execution.
- Exercise sound judgment in ambiguous environments and move effectively across complex organizations.
Preferred Experience- Bring experience in advertising platforms, marketplaces, or SMB technology businesses.
- Combine management consulting experience with substantial hands-on operating responsibility.
- Draw on experience in both established technology companies and startups.
- Build on experience with outsourced sales channels, sales-assisted growth, or industry-specific commercial programs.
Workplace & Location- San Francisco, CA. This role requires a hybrid schedule with an in office requirement from Monday - Wednesday.
