Client Relationship Manager (CRM) - Hyperscaler, Data Center & AI InfrastructureLocation: San Francisco, CA (Onsite / Hybrid)Level: Associate DirectorAbout the RoleCognizant is seeking a Client Relationship Manager (Associate Director level) to support account growth for the Leading Hyperscaler with focus on Data Centers and AI infrastructure. The role serves as a day-to-day Client-facing partner, managing stakeholder relationships, driving account expansion, and coordinating cross-functional teams to strengthen Cognizant's strategic position within the Client Account Portfolio.
You will serve as a trusted advisor to our clients, proactively identifying opportunities, resolving challenges, and driving initiatives that align with both client goals and our organizational objectives.
Work model:We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week at the client site in San Francisco, CA. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
In this role, you will:- Serve as primary relationship lead for assigned client stakeholders, building trusted advisor status
- Identify and drive account growth opportunities across Data Center and AI infrastructure workstreams
- Partner with delivery, sales, and practice teams to ensure client satisfaction and contract performance
- Lead RFP/RFx pursuits, proposal development, and pricing discussions
- Track account health, escalate risks, and drive resolution of delivery or relationship issues
- Prepare and present executive-level account updates, QBRs, and growth roadmaps
- Collaborate with internal leadership on strategic account planning.
What you need to have to be considered- 10+ years of experience in client relationship management, account management, or business development within IT services
- Prior experience supporting large enterprise or Hyperscaler accounts; Google/Alphabet (Internal Reference only) or similar Hyperscaler experience strongly preferred
- Familiarity with Data Center and/or AI infrastructure environments
- Strong executive presence and stakeholder management skills
- Proven track record of account growth
- Bachelor's degree required; MBA a plus.
Certifications Required- None mandatory; relevant cloud/infrastructure certifications a plus
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
The annual base salary for this position is between $150,000 - $170,000. The specific salary is dependent on experience and other qualifications. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer:Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes
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