1-3 years in sales, renewals, or customer success roles
Proven sales track record in quota-carrying positions
Experience with cloud-based/SaaS solutions
Consultative approach to customer management
Understanding of SaaS contract legal terms
Strong negotiation skills in collaborative settings
Ability to thrive in a fast-paced sales environment
Excellent communication and listening skills
Proficient in managing customer relationships and renewals
Preferred: experience with Salesforce and advanced Excel skills
Responsibilities
Drive revenue growth through managing renewals and upsell opportunities
Achieve monthly revenue targets for renewals and upselling
Identify at-risk accounts and implement churn mitigation strategies
Collaborate with multiple teams on high-visibility projects
Leverage knowledge of Qualia's products to benefit customers
Prepare go-to-market strategies for SMB accounts
Develop continuous client communications to monitor product success
Partner with Customer Success Managers to reduce churn and identify upsell opportunities
Benefits
Flexible work environment with in-office requirements
Opportunity to work closely with various teams
Engagement in high-impact projects
Chance to develop partnerships in the real estate sector
Access to a suite of innovative digital products
Full Job Description
WHAT YOU'LL WORK ON
We seek a Growth Manager to join our team as we continue to serve as a key partner in developing the expansion and retention strategies for the SMB companies in our current install base. You will have the opportunity to work closely with various teams throughout the company and develop partnerships with important players in the real estate space. Qualia will be a key participant in enabling the next generation of real estate companies to thrive. You will be responsible for identifying growth opportunities, renewing annual contracts, driving revenue growth for your accounts, and adoption of Qualia's suite of digital real estate products. RESPONSIBILITIES
Drive revenue growth by managing the entire renewal process and identifying upsell opportunities within existing customer accounts
Achieve monthly revenue targets for renewals and upsell / cross-sell
Proactively identify at-risk accounts and implement strategies to mitigate churn, including providing tailored product solutions and offering exceptional customer support
Work on highly visible projects that will require you to collaborate (both internally and externally) with multiple teams to execute successfully
Understand Qualia's suite of digital real estate products and leverage that knowledge to benefit our customers
Prepare go-to-market strategies for SMB Accounts
Develop & execute continuous, client-based communications to monitor success, adoption, and satisfaction of Qualia's products and services
Align with both internal and external product teams to implement Qualia's products
Partner closely with Customer Success Managers to reduce churn risk, identify upsell opportunities, and de-escalate customer issues
YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH
1-3 years experience in a sales, renewals, or customer success role is required
Strong track record of sales accomplishments leading commercial negotiations in a quota-carrying role
Experience with cloud-based / SaaS business process solution offerings
Proven expertise working with decision-makers and key stakeholders in client environments
History of working with customers using a consultative approach and ideally managing a book of business including renewals
Understanding of legal terms in SaaS contracts
Ability to effectively negotiate in challenging and collaborative sales engagements
Ability to excel in a high-energy, results driven sales culture
Team player who will work within the company to continue improving organization processes
Excellent communication and listening skills
Proactive, organized, and comfortable getting on the phone with customers
Ability to handle ambiguity and overcome objections while working across multiple products
Preferred: experience managing full customer life cycles including commercial conversations
Preferred: intermediate / advanced Excel skills and experience using Salesforce
Based in Austin, TX, with the ability to work in the office a minimum of two days per week is required.
About Qualia
Qualia is a real estate technology company that provides a cloud-based platform for title, escrow, and closing. The platform streamlines the home closing process by bringing together all parties involved in the transaction, including buyers, sellers, real estate agents, lenders, and title companies. Qualia's platform offers a secure and transparent way to manage the closing process, reducing the time and cost associated with traditional methods. The company was founded in 2015 and is headquartered in San Francisco, California.
