Job Description - Office Assistant
Join Our Team!We are currently recruiting a
Site Support & IT Infrastructure Technician to join our team and contribute to key projects in a dynamic and collaborative environment. This role is part of a global team working towardcommon goals. We operate as one company, across all locations, with shared responsibility andclear accountability.
Site Support & IT Infrastructure TechnicianDepartment: Information Technology
Location: Tempe, Arizona
Salary: $80,000-$105,000
Position SummaryThe Site Support & IT Infrastructure Technician provides end-to-end technical support to employees and site personnel. This role handles Tier 1 and Tier 2 service desk requests, supports hardware and endpoint devices, and provides basic physical network troubleshooting at a power generation site.
The technician serves as the primary on-site technical resource and coordinates with end users, site operations, and the broader IT Infrastructure and System Administration teams.
Key ResponsibilitiesService Desk and End-User Support- Manage incidents and service requests in Jira Service Management, following documented procedures and service level targets.
- Diagnose and resolve hardware, software, connectivity, and application issues for desktop computers, laptops, and mobile devices.
- Provide remote support using TeamViewer and in-person assistance at the site.
- Escalate complex identity, network, and infrastructure issues to the appropriate Tier 3 team.
Identity and Access Support- Perform routine user account tasks in Active Directory and Microsoft Entra ID, including password resets, account unlocks, group membership updates, and basic Microsoft 365 license assignments.
- Support onboarding and offboarding by assisting with equipment setup, account provisioning, and access requests under the guidance of the System Administration team.
- Follow least-privilege practices and company security policies when making account and permission changes. Escalate unusual activity or access concerns.
Endpoint Support and Device Management- Apply device configuration profiles and compliance policies through Microsoft Intune.
- Troubleshoot device enrollment, compliance, and policy application issues.
- Check and address basic endpoint health issues, including patch status, anti-malware alerts, and BitLocker status.
- Image, configure, and deploy laptops, workstations, and peripherals, including software installation and initial setup.
Site and Physical Infrastructure Support- Provide first-line physical network support, including patch panel connections, Cat6 cabling checks, and jack and port verification.
- Install, configure, and troubleshoot on-site hardware, including computers, industrial printers, and peripheral devices.
- Perform basic network troubleshooting, such as checking IP addressing, DHCP client issues, and local connectivity.
- Escalate switch or router configuration changes to the Infrastructure team.
IT Assets and Procurement Coordination- Help gather equipment quotes and coordinate purchase requests with IT Procurement and hardware vendors.
- Maintain IT asset records, including equipment assignments, warranties, and lifecycle status.
- Track equipment deliveries and coordinate deployment schedules with end users and site personnel.
Applications and Documentation- Provide first-line support for Microsoft 365 and ERP graphical user interface access issues, including installation, printer routing, and basic user interface troubleshooting.
- Escalate configuration-level issues to the appropriate specialists.
- Maintain knowledge base articles, ticket notes, and standard operating procedures for recurring issues.
- Support IT audits and site technology readiness reviews under the guidance of the System Administration team.
Qualifications- Bachelor's degree in Computer Science, Information Technology, or a related technical field; or an equivalent combination of education and experience.
- At least four years of Help Desk or Service Desk experience, including on-site hardware and technical support.
- Exposure to identity management, Active Directory, Microsoft 365, and basic networking is preferred.
- Experience in the energy sector or at an industrial site is preferred.
Certifications- CompTIA A+ and CompTIA Network+ are desired.
- Microsoft Certified: Endpoint Administrator Associate (MD-102) and ITIL 4 Foundation are considered assets.
Software and ToolsExperience with Jira Service Management, TeamViewer, AnyDesk, Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft 365, and Windows 10/11 is preferred.
Skills and Competencies- Strong customer service and communication skills.
- Tier 1 and Tier 2 troubleshooting and problem-solving abilities.
- Strong organization and attention to detail.
- Ability to work independently on site and coordinate with remote infrastructure teams.
Languages- Fluent English required.
- Spanish language skills are an asset.
