Job Type
Full-time
Description
The Site Solutions Manager is a subject matter expert for mining machine performance and customer relationship management, with an emphasis on the electrical systems of mining equipment. Manages key machine performance and reliability metrics and develops strategies to improve machine performance and maintenance practices. Responsible for organizing and interpreting machine health, electrical system, and maintenance data in order to assist customers in improving mining equipment performance. The Site Solutions Manager participates in and leads continuous improvement initiatives and electrical systems projects at customer sites, and communicates key performance metrics with both customers and CAT for mining equipment.
ESSENTIAL FUNCTIONS : - Manage and implement continuous improvement initiatives at customer mine sites, with an emphasis on mining equipment electrical systems.
- Lead electrical systems projects for mining equipment such as AC electric drive haul trucks, electric rope shovels, and electric drills, from scoping through implementation and results tracking.
- Analyze electrical failures, fault codes, and machine health data to identify root causes and recommend corrective actions that reduce unplanned downtime.
- Develop and improve maintenance strategies for electrical components and systems, including inspections, preventive and predictive maintenance, and component life management.
- Partner with Wheeler service, parts, and technical teams to support troubleshooting and resolution of complex electrical issues.
- Communicate with CAT on metrics, key issues, electrical system concerns, and continuous improvement opportunities.
- Build relationships with key customers with goals of managing product performance.
- Create Business Intelligence tools for tracking key performance and reliability metrics for both customers and the Wheeler mining team.
- Participate in mine site assessments, including evaluation of electrical system condition and maintenance practices.
- Travel to customer mine sites as required.
- Performs all other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES: - Working knowledge of mining equipment electrical systems, including AC drive systems, high-voltage components, motors, generators, and electronic controls
- Ability to read and interpret electrical schematics and use diagnostic tools and software to troubleshoot machine systems
- Strong understanding of electrical safety practices, including lockout/tagout and high-voltage safety
- Self-starter and complex problem solver - ability to deliver results with limited supervision
- Proficient in computer software systems including Microsoft Office 365 and ERP systems
- Ability to interact with the customer daily
- Excellent motivational skills and works well with a team but also able to work alone
- Effective communication and interpersonal skills and dedication to customer satisfaction
- Excellent time management and organizational skills and the ability to multitask and prioritize
- Ability to pay strong attention to detail
- Ability to interact effectively in multi-disciplined, multi-cultural team environments including working with customers in planning, operations, and maintenance of parts, service, sales, and support personnel
- Effective team participation skills
EDUCATION AND EXPERIENCE:- Electrical mining equipment background is highly regarded
- Industrial or mining electrician experience, or a degree in Electrical Engineering, is highly regarded
- Continuous Improvement, Lean 6 sigma, or manufacturing process improvement experience
- Mining experience preferred.
- Customer facing experience
- High school diploma is required; higher education, particularly in an electrical discipline, is a benefit
