Job TitleSite Services Manager
Location(s)AZ (Gaithersburg) - Customer Site MD
Job DescriptionThe Site Services Manager leads site-wide support functions-administrative, analytical, procurement, and project management-to ensure efficient, cost-effective, high-quality service delivery. As the primary onsite leader for supplier oversight, purchasing, spend management, and vendor performance supporting laboratory and site operations, this role drives operational excellence, cost-effective procurement of consumables and supplies, and compliance with customer and company requirements.
Job Responsibilities:Leadership & Team Management- Lead, mentor, and develop a cross-functional team (Coordinator Assistants, Administrative Assistant, Data Analyst, Project Manager, Procurement Specialist); set clear goals and foster a collaborative, high-performing environment
- Support employee development through coaching, training, and succession planning
- Provide functional leadership over site purchasing, supplier coordination, vendor performance, and spend management
Operational Excellence & Project Management - Oversee daily site services operations; identify and implement process improvements and streamlined workflows
- Partner cross-functionally to support site needs and business priorities
- Oversee site-level projects to ensure on-time, in-scope, on-budget delivery; collaborate with the Project Manager to prioritize initiatives and manage resources
- Use data and metrics to evaluate project outcomes and inform decision-making
Procurement & Cost Management - Drive procurement strategy and cost savings initiatives-vendor negotiations, contract optimization, spend analysis-while ensuring compliance with company policy
- Manage purchasing for laboratory operations, facility services, consumables, office supplies, and other operational support; ensure timely procurement of critical materials and services
- Monitor budgets and spending trends; report on financial performance and identify cost avoidance, standardization, and efficiency opportunities
- Partner with customer stakeholders and approved suppliers to obtain quotes and evaluate options for best-value purchasing decisions
- Place, approve, track, and manage purchases for operational supplies, lab consumables, services, equipment, and facilities-related expenditures
Data & Reporting - Leverage data analytics to identify trends and support strategic decisions; ensure accurate reporting and visibility into KPIs
- Partner with the Data Analyst to enhance reporting tools and dashboards
Sustainability (Preferred) - Support sustainability initiatives-waste reduction, resource optimization-that improve environmental impact while maintaining cost efficiency
Additional Responsibilities - Serve as the Subject Matter Expert (SME) for cross-functional site services; partner with customer safety representatives to maintain laboratory safety and compliance
- Participate in floor/building oversight meetings and maintain regular stakeholder communication to proactively address and resolve issues
- Partner with the Site Lead on talent development, workforce planning, and overall business performance
- Identify opportunities for service expansion and business growth in collaboration with internal and customer stakeholders
- Lead hiring activities (interviewing, selection, onboarding) and manage employee performance and disciplinary matters in line with company policy
- Develop, implement, and maintain SOPs, work instructions, and supporting documentation for consistent service delivery
- Ensure compliance with all health, safety, environmental, and security policies and procedures
- Maintain readiness for regional travel based on business needs
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.
Critical Skills:
- Proficient in project management, process optimization, and analytical/problem-solving
- Ability to interpret information and transform it into visual data and reporting
- Strong communication, interpersonal, and coaching skills, including experience engaging senior-level management
- Experience working in a compliance-driven environment
- Proficient in Microsoft 365 (Outlook, Teams, Word, Excel, and others)
- Self-motivated; able to work under pressure and prioritize conflicting deadlines
- Ability to work collaboratively with international counterparts to achieve global objectives
- Experience managing supplier relationships, vendor performance, and purchasing activities for consumables, services, equipment, or operational supplies
- Proven ability to manage budgets, spending plans, and cost reduction initiatives
- Understanding of purchase orders, quotations, invoicing, and supplier management practices
- Experience with ERP, purchasing, inventory management, or similar business systems
Basic Qualifications:
- Bachelor's degree in Business, Operations, Supply Chain, or related field (or equivalent experience)
- Minimum 5 years managing purchasing activities, supplier relationships, vendor performance, budgets, and cost management initiatives, including placing, approving, tracking, and managing purchases for operational supplies, laboratory consumables, services, equipment, or facilities-related expenditures
- Demonstrated leadership experience managing diverse teams
- Strong analytical, problem-solving, and decision-making skills
- Excellent communication and stakeholder management, including holding vendors accountable for service, delivery, quality, and contractual obligations
Preferred Qualifications:
- Experience in a research laboratory environment, pharmaceutical industry experience highly preferred; biotechnology, healthcare, manufacturing, or other regulated environments purchasing lab consumables, supplies, equipment, or third-party services also relevant
- Expertise in data analysis, strategic thinking and execution, and financial/business acumen
- Project management experience or certification
- Knowledge of laboratory safety practices and 5S and/or Six Sigma principles
- Demonstrated history managing supplier spend, vendor performance, and purchasing programs in a customer-facing environment
Working Environment:
- Must be able to work in a laboratory/controlled environment requiring personal protective equipment (e.g., lab coat, safety glasses)
- Job pace may be fast, with high job completion demands
- Must be able to remain in a stationary position more than 25% of the time
- Occasionally moves between labs, corridors, adjoining rooms, and buildings onsite; frequently operates instruments, objects, tools, or controls requiring regular bending, squatting, stretching, and reaching
- Occasionally lifts or moves up to 25 pounds
The annual compensation range for this full-time position is $80,000 to $110,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.
