Job Title: Site Services Engineer - Remote & Autonomous Technologies
Location: Richmond, Virginia
Starting Compensation Range: $79,000 - $101,000 per year
What You Will Do: - Collaborate with sales team to understand general needs of customers; Working directly with CTC's, Product Support and Sales Teams to drive results leveraging CAT Autonomous and Remote-Control Products
- Work in conjunction with Site Services and Performance teams to help develop site-based performance measurements
- Provide Marketing and Sales support for Caterpillar Command Technology products to identify customer prospects
- Monitor assigned customer's performance data and provide feedback on gains and opportunities
- Acting project lead on deployment of Command RC and Autonomy solutions
- Field Follow lead for all CAT Command technologies
- Provide feedback to CAT and working with CAT on product updates, refinements, and future development priorities
- Provide customer and sales rep training on RC and Autonomy as needed
- Act as an asset manager of Carter Rental Autonomy and Remote-Control units
- Make proactive recommendations on how operations can be improved by leveraging data
- Work directly with Customer Software specialists on new site set up and data acquisition
- Perform ongoing analysis of customer needs vs. product specifications; Make recommendations on software product improvements and/or new products
- Ensure procedural documentation is created and maintained with updated information
- Travel as needed to customer sites
- Specialized focus on specific industries based on geographic location of position. (IE: Mining, Quarry, and/or Construction)
- Work in coordination with team to achieve Continuous Improvement goals and objectives
- Perform other related duties as assigned
What We're Looking For: - Expert knowledge of Command Technologies including RC and Autonomy
- Deep understanding of all aspects of customer job site needs and management
- Fundamental understanding of industry application, specifically Quarry and Aggregates, Large Earth Moving, Waste Handling, Construction and Mining
- Industry knowledge in Machine Control and Guidance and various Site Applications to include, but not limited to: Quarry/Aggregate, Waste and Civil Construction
- Previous experience evaluating digital construction technology projects, preferred
- Previous experience with Quarry/Aggregate, Waste and Civil Construction applications, preferred
- Previous project management and cross-functional coordination experience, preferred
- Excellent customer satisfaction with ability to build and maintain strong internal and external relationships
- Strong working knowledge and understanding of Data and Analytics
- Quickly learn technology products, including Product Link, SOS, CAT Connect, Trimble software options, and other similar products
- Willingness to travel as needed
- Valid driver's license
- Excellent driving record
What Success Looks Like In This Role: - Analyzing large amounts of data and information to develop improvement recommendations to customers that drive results
- Coordinating across customers, internal teams, and Caterpillar, anticipating challenges and driving solutions before issues arise
- Multi-tasking and prioritizing competing tasks and demands and meet deadlines
- Active listening with excellent written and verbal communication skills
- Innovation and creation; quickly evaluating facts and maintaining good judgment when making decisions
- Strong PC skills and internet skills with high technology aptitude
- Handling large volumes of work and working in a fast-paced environment
- Promoting a positive customer experience
- Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way
Physical Requirements: - Regularly required to sit and talk or hear
- Frequently required to stand, walk; use hands to finger, handle, or feel and reach with hands and arms
- Occasionally lift and/or move up to 10 pounds
- Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus
Competitive Compensation and Benefits: - Health, dental and vision insurance
- Paid time off
- 401(k), $0.75 to $1.25 match up to 6%
- Life and disability insurance
- In-house training instructors/programs
- Tuition reimbursement
- Employee referral bonus program
- Tool allowances and tool loans
- Discounts on cellular phone service, computers, and vehicles
- Opportunities for overtime
- Shift differential (if applicable)
Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.
