Job DescriptionThe Opportunity:We are seeking a Site Reliability Engineer (SRE) to join the Product Reliability Engineering function within Operations & Infrastructure.
This role is focused on maintaining, improving, and scaling the reliability of production systems. You will work across engineering and operations teams to monitor system health, respond to incidents, automate operational workflows, and proactively identify areas for improvement.
This position is ideal for engineers who enjoy hands-on production support, troubleshooting complex systems, and building automation to improve reliability and efficiency.
The Work Itself:Production Reliability & Incident ManagementSupport the reliability and availability of production applications, products, and services.
Actively participate in incident response, troubleshooting, and SWAT calls to restore service quickly and minimize impact.
Proactive Monitoring and Problem PreventionPerform ongoing analysis of system performance and reliability to identify potential issues before they impact users.
Drive discussions and solutions to improve system stability and resilience.
Automation and Operational EfficiencyBuild and maintain automation to reduce manual work, improve response times, and increase system reliability.
Focus on eliminating repetitive operational tasks through scripting and tooling.
System Reliability ImprovementsPartner with engineering and product teams to implement solutions that improve scalability, performance, and system efficiency.
Support deployments, upgrades, and production changes with a reliability-first mindset.
Observability and MonitoringContribute to improving monitoring, alerting, and observability across systems to ensure visibility into performance and failures.
Documentation and Knowledge SharingDevelop and maintain clear documentation, runbooks, and knowledge repositories to support operational excellence and team collaboration.
Emerging Technology & AI EnablementContribute to the adoption of AI/automation tools to improve troubleshooting, incident response, and system reliability.
*This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
* This role is not eligible for employment-based visa sponsorship. Candidates must be authorized to work in the United States without current or future sponsorship.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
QualificationsBasic Qualifications
- 2+ years of relevant work experience and a Bachelor's degree, OR 5+ years of relevant work experience.
Preferred Qualifications- 2-5 years of experience in Site Reliability Engineering, DevOps, or production operations roles
- Experience supporting production systems and participating in incident response/on-call rotations
- Working knowledge of one or more programming or scripting languages (Python, Java, C#, PowerShell, Bash)
- Experience with automation of operational tasks and processes
- Understanding of Linux/Unix systems
- Understanding of networking fundamentals (protocols, architecture)
- Familiarity with monitoring and observability tools
- Strong problem-solving skills in real-time production environments
- Familiarity with AI/ML tooling for operational efficiency
- Experience with CI/CD pipelines
- Experience with cloud environments (AWS, GCP, or Azure)
- Exposure to infrastructure as code or configuration management tools
- Experience using Git/GitHub for version control
U.S. Applicants OnlyThe estimated salary range for this position is $110,700.00 to $ 171,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work HoursVaries upon the needs of the department.
Travel RequirementsThis position requires travel 5-10% of the time.
Mental/Physical RequirementsThis position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
