Full Job Description
Responsibilities
Provide site reliability engineering support to ensure the highest level of availability of large-scale, fault-tolerant systems. Assist the team in improving the reliability, scalability, and release cycle of infrastructure services from inception, design, and development including deployment, user support, and refinement. Measure and monitor availability, latency, and overall service health. Practice sustainable user support, incident response, and blameless postmortems. Build tools, automations, visualizations, and monitors to improve the reliability and scalability of services and to facilitate the operation and optimization of the global infrastructure. Establish solid design and best practices for engineers as well as non-technical team members. Share on-call responsibility and troubleshoot problems across a wide array of services and functional areas.
Qualifications
Qualifications Must have a Master's degree or foreign equivalent degree in Computer Science, Engineering (any), Information Systems, Mathematics, or a related field, and 1 year of related work experience; OR a Bachelor's degree or foreign equivalent degree in Computer Science, Engineering (any), Information Systems, Mathematics, or a related field, and 3 years of related work experience. Of the required experience, must have 1 year of experience in each of the following: Providing functionality and reliability support for critical site components by measuring and monitoring availability, latency, and overall system health, including through performance tuning and troubleshooting; Monitoring system activity and resolving system issues; Coordinating and monitoring data services operations, including SLA management and system deployment; Analyzing error logs to identify issues and working with service owners to resolve issues, document their origins and develop future prevention mechanisms; and Creating and maintaining clear runbook instructions for services to use for alerts, troubleshooting and resolution. Travel Requirement: Domestic and international travel required up to 20%. Type: Full time, 40 hours/week Location: San Jose, CA Salary Range: $226138 - $316800 per year To Apply, click the apply button below. Contact [redacted] if you have difficulty submitting resume through the website.
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $226138 - $316800 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
