Position Title: Site Reliability Engineer
Office Location: Broomfield, CO | Local candidates only
Work Authorization: Must be authorized to work in the US without sponsorship, now or in the future
Work Schedule: Full-time, 40 hours/week | In-office Wednesdays; additional days as business needs require
Reports to: Director, Engineering
Salary Range: $106,000 to $138,000 annually
The RoleAs our Site Reliability Engineer, you'll own the reliability, security, and scalability of the cloud infrastructure behind the IKE product line. You'll partner closely with engineering leaders and developers across the team to build efficient pipelines, clear infrastructure roadblocks, and keep our platforms aligned with our architectural vision. The result: engineers who ship with speed and confidence.
You'll set the standard for how our platforms run, with high uptime, strong security, and a developer experience that makes the right way the easy way. Your work protects our customers and directly shapes how quickly we deliver value to the utilities and communications companies that rely on us.
Why This Role- AI-first engineering: agentic AI tools are part of how this team works, and you'll help shape the practices and standards around them.
- Real ownership: set the reliability and security standards for every IKE product.
- Visible impact: on a collaborative team, your work shows up directly in how fast and safely we ship.
- Global collaboration: work alongside engineers in the US and New Zealand.
Key Responsibilities & Expected Outcomes- Enable development teams to deliver features confidently and at speed by establishing paved roads and scalable cloud infrastructure solutions.
- Ensure the IKE cloud infrastructure is scalable, reliable, secure, and aligned with the AWS Well-Architected Framework.
- Embed agentic AI tools into development workflows, and participate in team practices and standards that improve delivery quality and engineering efficiency.
- Champion the adoption of modern DevOps practices across all IKE teams.
- Incorporate continuous improvement into processes and products to enhance efficiency and effectiveness, delighting our customers.
- Share responsibility for cybersecurity with the wider team, helping protect IKE's architecture, intellectual property and customers' critical data from breaches..
- Build and maintain robust CI/CD pipelines, automation tools, and scripts to streamline development, testing, and release processes across repositories.
- Partner with software developers and engineers to support established processes and ensure applications function as intended.
- Partner with Product on planning, establishing SLOs, etc.; providing technical expertise and guidance.
- Investigate, troubleshoot, and resolve technical issues to maintain smooth operation and performance of the infrastructure.
- Provide periodic on-call support duties primarily during US business hours and occasionally beyond, including leading incident response and retrospectives, including leading incident response and retrospectives.
- Own the reliability, security, and scalability of production infrastructure through tested disaster recovery and backups, proactive monitoring, and least-privilege access management.
How success is measured- Outcome: Ensure that ikeGPS's current and future products have a secure, scalable, high-performing infrastructure representing modern best practices.
- Success metrics: Uptime against SLOs, mean time to recover (MTTR), deployment frequency, change failure rate, vulnerability remediation time, cloud cost trends.
- Time allocation: Expect a balanced mix, with roughly half your time spent building and improving systems and half on operations and support.
Where and How You'll Work- Work Location: Broomfield, Colorado (Interlocken Business Park). Hybrid, with Wednesdays onsite and additional onsite days as business needs evolve. Employees must live within commuting distance of the Broomfield office; relocation assistance is not available.
- Hours: Our teams span US time zones from Eastern to Pacific, and our New Zealand engineering team is 18 to 20 hours ahead of Colorado. Some early morning or evening meetings help us stay connected.
- Travel: About 5 to 10% for company meetings, conferences, and team collaboration.
- Work Authorization: This position is not eligible for employer-sponsored work authorization. Applicants must be legally authorized to work in the United States without the need for current or future employer-sponsored work authorization.
What You'll BringRequired- 5+ years of experience as a Site Reliability Engineer/DevOps Engineer with AWS, including S3, RDS, ECS, EventBridge, and Lambda.
- Bachelor's degree in Information Science, Information Technology, Computer Science, Engineering, or a related field, or equivalent work experience in a technical position.
- Experience with CI/CD pipelines and infrastructure as code, using tools such as Bitbucket Pipelines, GitHub Actions, and Terraform/Terragrunt.
- Proven experience in automating maintenance, development, and release processes.
- Proven knowledge of containerization and orchestration tools (e.g., Docker, AWS ECS).
- Strong knowledge of Python, Bash scripting, Git, and Git workflows.
- Strong understanding of security best practices (e.g., OWASP, NIST).
- Working knowledge of databases and SQL.
- Motivated, proactive, and self-managing, able to tackle exciting challenges and create innovative solutions.
- Sound judgment, with clear reasoning behind technical decisions and ownership of the outcomes.
- Hands-on experience using agentic AI coding tools (such as Claude Code, Cursor, or GitHub Copilot agent mode) in day-to-day development.
- Effective communicator, enthusiastic about working with multiple Agile development teams.
- Able to influence without authority, building buy-in for new practices by understanding differing views and finding common ground.
- Willing to mentor and guide peers to raise the bar on reliability and consistency across teams.
- Drawn to solving complex problems.
Preferred- AWS Certified DevOps Engineer - Professional.
- Experience with monitoring and logging tools.
- Familiarity with Kibana for system monitoring and log visualization.
- Experience with identity, security, and logging tools such as Auth0, Snyk, and Elastic.
- Experience with cloud cost optimization strategies.
- Familiarity with different architectural styles and their trade-offs.
- Understanding the trade-offs of AI development tools (e.g., Copilot tools).
- Experience integrating AI agent capabilities in an application or service.
- Experience with workflow orchestration tools such as Apache Airflow.
- Working knowledge of Azure and Azure DevOps Pipelines.
- Experience with RESTful APIs and Typescript.
- Exposure to working in an Agile/Scrum team environment.
Pay and BenefitsThe salary range for this role is $106,000 to $138,000 annually. Final pay depends on skills, experience, and qualifications.
We take care of our people with a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- 401(k) with a 4% company match, plus pre-tax and Roth options
- Company-paid basic life insurance
- Paid time off and paid holidays
- Employee assistance program
Benefits are subject to change. Full details are shared during the offer process.
Application DeadlineThis position will remain open until November 30 or when filled.
