SALARY $88,462 - $98,779
New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration.
BENEFITSWe offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full-time position with benefits.
LOCATIONSeattle, WA (In-Person)
ABOUT THIS ROLEThe Site Operations Manager (SOM) is the onsite operational leader for an assigned supportive housing building. This position ensures a safe, clean, and welcoming environment for residents, staff, and visitors while upholding Plymouth Housing's mission-driven commitment to dignity and community.
The SOM oversees all building operations, including rent collection, unit turnover, cleanliness, safety, compliance, and hospitality-forward resident services. They lead the 24/7 operations team, manage building budgets, track key performance indicators, and maintain readiness for inspections and emergencies. Working closely with partners across departments-including Facilities, Safety, and Resident Well-Being-the SOM ensures consistent service delivery, stable building systems, and a respectful, inclusive community environment.
PRIMARY RESPONSIBILITIES- Oversee daily building operations and supervise staff across all shifts to ensure 24/7 consistency, safety, and hospitality.
- Lead rent collection, unit turns, building cleanliness, access systems, and operational record keeping.
- Conduct lease signings, enforce lease requirements, and ensure compliance with landlord-tenant law, Fair Housing, and Plymouth policies.
- Monitor key performance indicators such as occupancy, rent collection, incidents, and inspection results; implement corrective actions as needed.
- Lead funder inspections and ensure timely readiness, coordination, and follow-up on findings.
- Partner with Facilities to coordinate repairs, maintenance, and preventive work; ensure vendor performance meets quality standards.
- Manage building budgets, review expenses, and track inventory of supplies and janitorial materials.
- Address unauthorized onsite activity, ensure consistent enforcement of guest policies, and collaborate with safety and emergency partners as needed.
- Support and model crisis-intervention, trauma-informed, and harm-reduction approaches in complex resident situations.
- Maintain professional, resident-centered communication and lead conflict resolution aligned with Plymouth's values.
- Promote a hospitable and dignified resident experience, ensuring welcoming common areas, daily refreshment services, and dependable front desk presence.
- Oversee distribution of community resources, pantry and hygiene items, and harm-reduction supplies according to established protocols.
- Collaborate with cross-department partners to ensure clean, safe, and stable housing environments for all residents.
- Serve in the after-hours on-call rotation, providing leadership and decision-making during urgent building situations.
KNOWLEDGE, SKILLS, AND ATTRIBUTES WE NEED FROM YOU- Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
- Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
- Strong knowledge of landlord-tenant law, Fair Housing, ADA, and housing regulations, with the ability to apply them accurately in daily operations.
- Excellent de-escalation, crisis response, and conflict resolution skills using trauma-informed and harm-reduction frameworks.
- Demonstrated success leading staff in a 24/7 operations environment with accountability and support.
- Strong organizational and time-management ability to handle multiple operational priorities.
- Adaptable interpersonal and communication skills that foster collaborative, cross-department relationships.
- Proficiency in Microsoft Office applications and property management software (e.g., Yardi).
- Commitment to equity, inclusion, and resident dignity in all aspects of work.
QUALIFICATIONS- Bachelor's degree or equivalent combination of education and relevant professional experience.
- Four (4) or more years of experience in property management, supportive housing, or building operations.
- Two (2) or more years of supervisory or team leadership experience, preferably in 24/7 operations.
- Experience working with individuals who have experienced homelessness or housing instability.
- Familiarity with LIHTC, HUD, or Section 8 housing operations preferred.
- Experience partnering with Facilities, Safety, or Behavioral Health teams preferred.
- Experience supervising in a unionized environment preferred.
- Bilingual or multilingual skills highly desirable.
Join us and be a catalyst for positive change!
