Job DescriptionWe are seeking an experienced, service-oriented Site Manager to oversee the daily operations of our Office Services team within a premier law firm environment. This hands-on leadership role is responsible for managing day-to-day operations while leading a high-performing team of seven full-time professionals dedicated to delivering exceptional customer service and workplace support.
Essential Job Responsibilities - Lead and develop the Office Services team, fostering a culture of hospitality, accountability, and service excellence.
- Serve as a working manager by actively supporting daily operations alongside the team.
- Oversee reception, visitor management, conference room readiness, and client-facing services to ensure a seamless, high-touch experience.
- Manage print, mail, courier, shipping, and document services while maintaining efficiency and quality standards.
- Elevate workplace hospitality by implementing best practices that enhance the employee and client experience.
- Partner with firm leadership and business units to anticipate service needs and deliver proactive solutions.
- Maintain service level standards and continuously identify opportunities for process improvement.
- Coordinate vendor relationships, supplies, and operational resources to support business needs.
- Ensure the office environment reflects the firm's professional standards through attention to detail and exceptional customer service.
- Coach, mentor, and train team members while promoting a collaborative and customer-focused culture.
Qualifications & Requirements- High School Diploma; associates or bachelors degree preferred but not required
- Previous supervisory experience in a client service-oriented field, preferably in a professional organization providing office services or administrative support
- Detail oriented with good attention to detail
- Good verbal and written communication skills
- Strong initiative required; ability to work independently with minimal direct supervision
- Ability to lead others in a professional manner
- Working knowledge of Microsoft products including MS Word, Excel and Outlook
- Ability to lift or move 40 lbs. or greater
- Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
- Ability to walk, bend, kneel, stand or sit for an extended period of time
The Compensation range for this role is 80,000 to 90,000 USD per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
All eligible employees receive access to a comprehensive benefits package, including:Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
