Job Description
Job Title: Sign Language Interpreting Scheduler
Job Code: ADM833
Location: Washington, DC
Reports to: Program Manager
FLSA Status: Exempt
Supervisory: No supervisory/management authority
Prepared Date: 10/22/2026
A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify.
This position requires an active Secret clearance.
Position Summary:
The Sign Language Interpreting Scheduler provides scheduling and coordination support for sign language interpreting services for Department employees and applicants requiring interpreting services. The Scheduler works closely with the Department's Interpreting Team Lead to coordinate daily scheduling requirements, communicate interpreter availability and coverage, and facilitate the timely fulfillment of interpreting requests in accordance with established program procedures. The position also coordinates with Department personnel, staff interpreters, and contracted interpreting service providers to support continuity of interpreting services. The Scheduler must effectively manage changing requirements, interpreter availability, assignment complexity, location, security requirements, and other logistical factors associated with scheduling interpreting services.
Compensation & Benefits:
Starting Salary Range for Sign Language Interpreting Scheduler: $134,000 - $136,421
Benefits That Set Us Apart
When considering your next opportunity, compensation is only part of the picture. We offer a benefits package designed to invest in your future and support your life outside of work.
Highlights include:
• Up to a 6% 401(k) company match to help you build long-term financial security
• Paid time off as part of our comprehensive benefits package, so you have the flexibility to rest, recharge, and enjoy what matters most
• Medical, dental, and vision insurance, plus prescription drug coverage
• Basic life and AD&D insurance, with supplemental life options
• Short-term and long-term disability coverage
• Paid holidays
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Professional development, training, and certification support
• Voluntary benefits including accident, critical illness, and identity theft protection
Essential Functions, Duties & Responsibilities:
Includes the following:
• Serve as the primary contractor scheduling point of contact for sign language interpreting requests received through Department-approved communication channels.
• Work closely with the Department's Interpreting Team Lead to coordinate daily and advance scheduling requirements and communicate the status of interpreter coverage.
• Receive, review, track, and coordinate interpreting requests for Department employees and applicants in accordance with established program procedures.
• Coordinate interpreter coverage based on identified service requirements, provider availability, qualifications, credentials, security requirements, assignment complexity, location, and other applicable logistical considerations.
• Coordinate with Department staff interpreters and contracted interpreting service providers to determine resource availability and facilitate coverage of interpreting requests.
• Maintain accurate scheduling records, including assignment information, interpreter coverage, cancellations, changes, and fulfillment status.
• Monitor the status of scheduled assignments and promptly communicate unfilled requests, cancellations, scheduling conflicts, changes in provider availability, or other issues affecting service delivery to the Interpreting Team Lead and other appropriate Department personnel.
• Communicate scheduling information and changes to employees, applicants, Department personnel, and interpreting service providers, as appropriate.
• Coordinate urgent and short-notice interpreting requests in accordance with established program procedures and communicate available coverage options to the Interpreting Team Lead.
• Coordinate interpreting services for meetings, briefings, training, official events, travel, and other Department activities requiring interpreting support.
• Maintain current scheduling information regarding interpreter availability, qualifications, credentials, and other information necessary to facilitate appropriate interpreter coverage.
• Coordinate with the Interpreting Team Lead and other appropriate Department personnel when an assignment involves specialized interpreter qualifications, security clearances, facility access, travel, or other assignment-specific requirements.
• Maintain effective working relationships with the Interpreting Team Lead, Department personnel, staff interpreters, and contracted interpreting service providers to support continuity and efficient delivery of interpreting services.
• Reconcile contractor invoices and support documentation against scheduled and completed interpreting services, identify discrepancies, and provide reconciliation information to the Interpreting Team Lead and appropriate Government personnel for review and action.
• Perform other job-related duties as assigned.
Supervisory Responsibilities:
No supervisory/management authority
Basic Qualifications:
Documentation & Administrative Support:
• Strong organizational and scheduling skills with the ability to manage multiple simultaneous and changing service requirements.
• Ability to maintain accurate records and appropriately handle sensitive information in accordance with Department protocols.
Leadership & Team Development:
• Strong customer service, interpersonal, and communication skills for coordinating with Department personnel, employees, applicants, staff interpreters, and contracted interpreting service providers.
• Ability to work independently within established procedures and identify scheduling matters requiring referral to the Interpreting Team Lead or other appropriate Department personnel.
Additional Responsibilities:
• A minimum Secret security clearance is required with potential for TS/SCI upgrade if necessary.
• Knowledge of sign language interpreting services and the operational considerations associated with coordinating professional interpreting assignments.
• Strong critical-thinking and problem-solving skills with the ability to evaluate scheduling requirements, provider availability, and logistical considerations and communicate potential coverage options.
• Ability to work under pressure and effectively respond to urgent, short notice, or changing interpreting requirements.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, Teams, and other Department-approved scheduling and communication systems.
• Must be a US Citizen.
• This position requires an active Secret clearance.
• Prolonged periods of sitting at a desk and working on a computer; may occasionally require standing or moving about the office for extended periods.
• Must pass pre-employment qualifications of Cherokee Federal.
Preferred Qualifications:
• Bachelor's degree and a minimum of 3 years of Government, interpreting services, professional scheduling, or related administrative experience is desirable.
• Familiarity with the Rehabilitation Act of 1973 and the Department's reasonable accommodation program is desirable.
• Previous experience coordinating sign language interpreting services within the Department of State, another federal agency, or a large organizational setting is desirable.
Work Environment:
Work is performed primarily in a climate-controlled environment.
