Services Engagement Senior Manager (Multiple Positions Available)

Job Title: Services Engagement Senior Manager (Multiple Positions Available)

Location: 601 108th Ave NE, Suite 1000, Bellevue, WA 98004

Work Model: Hybrid Work Model

Purpose and Objective:

SAP America, Inc. seeks a Services Engagement Senior Manager (multiple positions available) at our Bellevue, WA location to lead a team of Engagement Delivery Managers for one or several market units as part of the Global Premium Engagement franchise model.

Expectations and Tasks:

Engagements cover the enterprise-wide adoption, consumption, and operation of SAP centric solutions. Drive business development, ensure financial success, and act as ambassador for Premium Engagement. Govern supply, demand, and forecast for Premium Engagement front office delivery roles. Drive development and growth of the Premium Engagement competencies. Govern Premium Engagement execution. Responsible for financial forecast. Accountable for achievements of financial goals. Ensure Premium engagement contract renewals for accounts. Pursue Premium opportunities. Ensure deal support for PE opportunities. Maintain executive level contact with customers. Ensure effective engagement models. Represent SAP during customer meetings and events. Represent SAP during customer meetings and events. Contribute with improvement ideas for current and future customer needs. Facilitate the preparation of regional and market unit requirements. Contribute to global initiatives. Work with customers with Premium Engagement contracts, (such as MaxAttention or ActiveAttention, SAP Active Embedded or Value Assurance), being responsible for overall orchestration of delivery contracted services. Establish and manage long-term engagement relations between the customer and SAP. Manage engagement covering the entire solution life-cycle (discovery and innovation, design and build, operations). Manage the delivery of relevant premium engagement services to foster successful adoption of SAP Solutions and to pro-actively prevent/resolve critical situations, via a strong organization and network within SAP and a sound understanding of the customer situation. Provide holistic support and coordination across all SAP Solutions in use by the customer, whether on-prem or cloud. Responsible for the execution of a comprehensive service plan with a focus on innovation.

Qualifications

Education and Occupational Experience:

Bachelor's degree or foreign equivalent in Computer Science, Engineering, or a related field of study and ten (10) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Computer Science, Engineering, or a related field of study and eight (8) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

Experience must include seven (7) years involving each of the following:

• Technical or Software Project Management;

• Escalation management for critical situations;

• Managing financial or commercial accountability including forecasting accuracy, profit margin, run-rate, and revenue attainment;

• Engagement delivery including set up and governance;

• Leading multi-cultural, geo-located teams or managing performance;

• End-to-end troubleshooting of SAP solutions;

• Contract renewal and deal support;

• S/4HANA and Business Technology fundamentals; and

• Architecture planning and Roadmap assessment.

License/Certification requirements:

• SAP Certified - Positioning SAP Business Suite;

• SAP Certified - Positioning SAP Business Technology Platform as part of SAP Business Suite; and

• Introducing SAP Business Data Cloud.

Travel: Position does require up to 50% domestic and international travel to various, unanticipated Global SAP Offices and Global Customer sites for business meetings with SAP customers.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

Compensation Range Transparency: The annual base salary range for this position is $260,256 - $289,590. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $260,256 - $413,700. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.