Job Summary:
Seeking a highly experienced ServiceNow Consultant with 12+ years of experience to lead enterprise ServiceNow Strategic Portfolio Management (SPM) transformation and implementation programs. The role involves managing end-to-end delivery, providing strategic guidance, driving solution planning and execution across ServiceNow SPM modules, and aligning portfolio management initiatives with business objectives. The candidate will oversee delivery governance, manage onsite/offshore teams, collaborate with executive stakeholders, and ensure successful implementation while adhering to ServiceNow best practices and platform governance standards.
Key Responsibilities:
• Lead end-to-end ServiceNow SPM transformation and implementation programs for enterprise customers.
• Own delivery governance, including scope, schedules, milestones, budgets, and quality metrics.
• Collaborate with business stakeholders to define portfolio, project, demand, and resource management processes.
• Drive solution planning and execution across ServiceNow SPM modules, including PPM, Demand Management, Resource Management, and Agile frameworks.
• Provide strategic guidance and roadmap recommendations aligned with client business objectives.
• Manage onsite/offshore delivery teams and ensure adherence to delivery commitments.
• Facilitate executive steering committee meetings, governance reviews, and status reporting.
• Proactively identify project risks, dependencies, and mitigation strategies.
• Ensure compliance with ServiceNow best practices, development standards, and platform governance.
• Coordinate with architects, developers, business analysts, and testing teams to ensure successful release execution.
• Support presales estimation, solution planning, and proposal activities when required.
• Establish and maintain strong relationships with client leadership and key business sponsors.
Required Qualifications:
• 12+ years of experience as a ServiceNow Consultant.
• Bachelor's degree in Engineering, Computer Science, Information Systems, or a related discipline.
• Mandatory expertise in ServiceNow Strategic Portfolio Management (SPM).
• Strong experience with Project Portfolio Management (PPM), Demand Management, and Resource Management.
• Experience with Agile development and delivery frameworks.
• Strong understanding of program and portfolio governance, ServiceNow platform delivery, and SDLC methodologies.
• Experience in stakeholder and executive management.
• Experience in risk and issue management.
• ServiceNow Certified System Administrator (CSA) certification.
Preferred Qualifications:
• ServiceNow Certified Implementation Specialist - Strategic Portfolio Management certification.
• PMP or PRINCE2 certification.
• SAFe Agilist certification.
• Experience in digital transformation programs.
• Knowledge of financial planning and portfolio governance.
• Experience with executive dashboarding and reporting.
• Experience in multivendor program management.
• Enterprise PMO experience.
• Knowledge of ITSM, Application Portfolio Management (APM), Enterprise Agile Planning (EAP), IntegrationHub, Performance Analytics, and CMDB.
• Experience with SAFe Agile frameworks and cloud platforms such as Azure and AWS.
