Role description
Title: ServiceNow SecOps Product Manager Support
Location: Irving, Tx (Hybrid)
We are looking for candidate with Minimum 8+ years of experience.
Key Responsibilities
Product Strategy & Roadmap
• Define and own the multi-quarter product roadmap for Clients's ServiceNow SecOps platform, with primary emphasis on Vulnerability Response (VR)
• Translate cybersecurity strategy, regulatory requirements, and business objectives into a prioritized, value-driven product backlog
• Conduct regular roadmap reviews with senior cybersecurity leadership, technology executives, and key stakeholders
• Evaluate and recommend adoption of new ServiceNow SecOps features, releases, and third-party integrations
• Develop and maintain a clear product vision aligned with Clients's enterprise security strategy and risk management framework
Delivery & Agile Leadership
• Serve as Product Owner in Agile/Scrum ceremonies - sprint planning, backlog refinement, sprint reviews, and retrospectives
• Write clear, well-defined user stories, acceptance criteria, and functional specifications for the development team
• Prioritize and manage the product backlog to maximize business value and development team throughput
• Remove impediments and make timely product decisions to keep development sprints on track
• Coordinate UAT with cybersecurity stakeholders and ensure quality gates are met before production releases
Stakeholder Management & Platform Governance
• Build and maintain strong relationships with Vulnerability Management, SOC, Threat Intelligence, IT Risk, and Compliance teams as primary platform customers
• Facilitate requirements workshops, discovery sessions, and demos with business and technical stakeholders
• Develop and present product metrics, OKRs, and platform health dashboards to senior leadership
• Partner with Clients's ServiceNow CoE and enterprise architecture teams to ensure platform governance, licensing optimization, and architectural alignment
• Manage vendor relationships with ServiceNow and third-party integration partners; participate in ServiceNow account reviews and roadmap briefings
• Ensure all platform changes comply with Clients's change management, audit, and regulatory requirements (SOX, FFIEC, OCC, GDPR)
• Champion platform adoption through training programs, user documentation, and change management initiatives
Required Qualifications
• Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Business Administration, or a related field - or equivalent professional experience
• Minimum 5+ years of product management experience in enterprise technology platforms
• Minimum 2+ years of direct, hands-on experience with ServiceNow Vulnerability Response (VR)
• Proven ability to translate complex cybersecurity requirements into clear, actionable product features and user stories
• Experience leading Agile/Scrum teams as Product Owner, including backlog management and sprint facilitation
• Strong understanding of vulnerability management lifecycle, CVSS scoring, and remediation workflows as implemented in ServiceNow VR
• Excellent stakeholder management skills with the ability to influence without authority across technical and non-technical audiences
• Strong analytical and data-driven decision-making skills; experience defining and tracking product KPIs and OKRs
• Familiarity with ServiceNow platform capabilities, release cycles, and the Now Platform ecosystem
