ServiceNow SAM Administrator - ITAM

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We are seeking an enthusiastic, passionate professional to join our Software Asset Management (SAM) team.  BMO’s Blue Rewards SAM practice focuses on inventory management, product catalog management, exception management, reporting, and data quality.

Designs, develops, tests, implements, measures, and manages processes. Ensures that process design reflects current business strategy and business/stakeholder requirements and supports the desired customer experience. Processes may be related to (but are not limited to) fulfillment, operations, services etc.

• 3-5 years of ServiceNow administration experience.
• 2-4 years of Software Asset Management experience.
• Experience administering ServiceNow SAM Pro.
• Experience managing software licensing and compliance programs.
• Experience working with ITAM, CMDB, Discovery, and Procurement teams.

• Administer and maintain ServiceNow SAM Pro and SAM Foundation modules.
• Configure SAM workflows, business rules, data imports, and automation processes.
• Manage software models, publishers, products, and software categories.
• Maintain software discovery and reconciliation processes.
• Configure and monitor SaaS License Management integrations where applicable.
• Manage SAM-related system upgrades, patches, and platform enhancements.

• Maintain software entitlement records and license repositories.
• Create and manage software license models.
• Validate software usage and license consumption calculations.
• Analyze compliance positions for major publishers, including:
  • Microsoft
  • Adobe
  • VMware
• Perform reconciliation between entitlements and installations.
• Identify software over-deployment and under-utilization.
• Monitor software discovery data from:
  • ServiceNow Discovery
  • Intune
  • Jamf
  • ACC
• Manage software normalization rules.
• Resolve unmatched and partially normalized software records.
• Maintain software model normalization mappings.
• Ensure high-quality software inventory data.
• Collaborate with CMDB teams to ensure accurate software and hardware relationships.
• Monitor data quality dashboards.
• Investigate duplicate software models and publisher records.
• Execute periodic data quality reviews and remediation activities.

• Support CMDB governance initiatives
• Prepare software compliance reports.
• Support internal and external software audits.
• Collect license evidence and entitlement documentation.
• Assist with true-up and renewal activities.
• Maintain audit-ready records and license documentation
• Develop and maintain dashboards and reports.
• Track:
  • License compliance
  • Software spend
  • Reclamation opportunities
  • Unused software
  • Publisher risk exposure
  • Software lifecycle status
• Present findings to stakeholders and management.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: