Role Overview:The ServiceNow Product Manager is a product-led, outcome-driven, and enterprise-focused role accountable for driving enterprise value from the ServiceNow platform by owning product strategy, roadmap, and outcomes across one or more ServiceNow domains (such as ITSM, ITOM, ITAM, CMDB, HRSD, CSM, GRC). This role has a strong focus on strategic service architecture and service catalog design, ensuring that services are intentionally defined, consistently structured, and clearly consumable across the enterprise.
Key Responsibilities:- Define and own the product vision, multi-year roadmap, and strategic outcomes for assigned ServiceNow product areas.
- Translate enterprise and business priorities into clearly defined product outcomes, ensuring alignment with technology strategy, risk posture, and regulatory expectations.
- Make informed product decisions on capability usage, configuration vs. customization, and technical tradeoffs, balancing speed, sustainability, and platform health.
- Define and govern the service architecture within ServiceNow, ensuring services are clearly defined, structured through consistent taxonomies, and mapped to capabilities and existing workflows.
- Ensure service and catalog design aligns with CMDB integrity, data quality, reporting needs, and downstream integrations.
- Drive simplification and rationalization of services to reduce duplication and complexity.
- Act as the primary product authority for business leaders and technology partners, leading structured discovery and prioritization discussions.
- Work with Architecture, Infrastructure, and Asset Management teams to define and implement Resiliency boundaries in CMDB, and define CMDB governance to improve data quality.
- Guide engineering and delivery teams to maximize out-of-the-box capabilities and enforce standard usage patterns across the platform.
Required Skills:- Deep functional understanding of ServiceNow features, Asset Management, and data models (CSDM, CMDB).
- Strong expertise in strategic service architecture and service catalog design.
- Proven ability to guide how services are designed, exposed, and governed, balancing flexibility, standardization, and platform sustainability.
- Excellent stakeholder management and communication skills.
Qualifications:- Experience in ServiceNow Product Ownership or Product Management.
