Job details
Job Role
Infrastructure Consultant 2
Career Role
Consultant - Infrastructure Management - US
Work Location
Hartford, CT, Raleigh, NC, Richardson, TX, Tempe, AZ
State / Region / Province
Arizona, Connecticut, North Carolina, Texas
Country
USA
Domain
Delivery
Interest Group
Infosys Limited
Company
ITL USA
Requisition ID
154513BR
Technical Skills 1
Technology|Business Intelligence - Visualization|MSBI (Power BI)
Technical Skills 2
Technology|Infra_ToolAdministration-ITSM|ServiceNow
Technical Skills 3
Technology|Infra_ToolAdministration-ITSM|ServiceNow
Technical Skills 4
Technology|Business Intelligence - Visualization|MSBI (Power BI)
In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below:• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
• Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise
Your contribution to the team:• A collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions
• A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
• Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
• The ability to work with cross-functional teams
Required Skill and Experience• Strong ServiceNow Reporting & Analytics:
Develop and maintain ServiceNow reports, dashboards, Performance Analytics, and data extracts.
• Power BI Development: Design and build Power BI dashboards and executive-level reports using ServiceNow and enterprise data sources.
• Data Analytics & KPI Reporting:
Create data models, KPIs, measures, scorecards, and visualizations.
• Provide insights into operational performance, compliance, service health, and engineering effectiveness.
• Automation Development:
Identify opportunities for automation using APIs, scripting, workflows, and reporting tools.
• Automated Reporting Solutions:
Automate recurring reports, data collection, validation, distribution, and notifications.
• Power Automate / PowerShell / Python:
Experience developing automated reporting and workflow solutions.
• ServiceNow Experience:
Strong understanding of ServiceNow platform and reporting capabilities.
• Troubleshooting Skills:
Strong root cause analysis and problem-solving approach.
Preferred Skill and Experience• Omnissa Workspace ONE administration and support.
• Microsoft Intune device management experience.
• Apple macOS Support:
Medium-level troubleshooting and engineering experience.
• System Monitoring & Compliance:
Monitor endpoint performance, compliance, logs, and alerts.
• Incident Management:
Analyze logs and collaborate with engineering teams to resolve issues.
• Security & Policy Enforcement:
Work with security teams to ensure endpoint protection and compliance.
Change Management
• Experience with change management processes, tools, and implementations.
Additional Required Qualifications• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
BenefitsAlong with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
