Job Summary
The ServiceNow Platform Architect will provide technical leadership and guidance across ServiceNow platform initiatives, working closely with technical and non-technical stakeholders to translate business requirements into effective solutions. The role requires strong communication, analytical, problem-solving, mentoring, and presentation skills, along with knowledge of data management and database concepts. Experience with AI adoption, governance, privacy, and responsible AI practices is preferred.
Key Responsibilities
• Explain technical concepts to non-technical stakeholders and lead enablement sessions.
• Support AI adoption initiatives and apply change management methodologies.
• Contribute to enterprise AI governance, data privacy, and responsible AI practices.
• Apply knowledge of data management, database design, and database concepts to platform solutions.
• Mentor junior consultants and lead technical workstreams.
• Collaborate effectively with stakeholders in a culturally diverse environment while maintaining a customer-centric approach.
• Analyze complex problems, identify solutions, and maintain strong attention to detail.
• Prepare and deliver presentations and technical reports.
• Travel as required, with up to 30 travel days annually.
Required Qualifications
• Strong communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Experience with data management, database design, and database concepts.
• Strong interpersonal and stakeholder management skills.
• Proven ability to mentor junior consultants or lead technical workstreams.
• Strong analytical and problem-solving abilities with attention to detail.
• Good presentation and report writing skills.
• Strong customer-centric approach and ability to operate within a culturally diverse environment.
Preferred Qualifications
• Experience with AI adoption frameworks and change management methodologies.
• Knowledge of enterprise AI governance, data privacy considerations, and responsible AI practices.
Mandatory Skills
• ServiceNow CMDB
• ServiceNow Connected Ops
• ServiceNow CSM
• ServiceNow DevOps
