Senior Project ManagerLevel: Sr Consultant
Location: Remote USA
Travel: Up to 15%
Degree of IndependenceLeads large, complex projects or multiple workstreams with full ownership. Provides guidance to junior team members and supports internal initiatives.
Experience Requirements - Professional Services Experience: 5+ years
- ServiceNow Experience: 4+ years
Job SummaryThe Senior Project Manager drives delivery of large, complex ServiceNow projects or multiple concurrent workstreams. This role ensures delivery excellence, manages risks proactively, advises clients as a trusted partner, and mentors junior project managers. In addition, the Sr PM supports pre-sales activities and contributes to organizational initiatives that advance project management practices.
Job Duties & Responsibilities - Oversee large, complex projects or multiple concurrent engagements.
- Ensure smooth Sales-to-Delivery transitions and team onboarding.
- Develop and deliver kickoff presentations with partners and executive-level clients.
- Lead and advise clients through Change Control and scope management.
- Serve as a trusted advisor, ensuring alignment, transparency, and trust in all communications.
- Analyze CSAT trends to identify systemic issues and recommend improvements.
- Facilitate weekly status meetings, reporting on scope, budget, risks, and issues.
- Lead agile ceremonies across projects to drive organizational agility.
- Ensure timely completion of stage sign-offs in alignment with NOW Create and SDM methodology.
- Maintain weekly PSA updates and manage complex resource scheduling.
- Lead operational readiness planning, including deployment and best practices.
- Proactively assess risks, anticipate challenges, and resolve issues to limit escalation.
- Advise clients on ServiceNow capabilities and leading practices.
- Mentor Associate and Project Managers.
- Participate in pre-sales activities to represent project management expertise.
- Support Project Delivery Team initiatives to improve tools and processes.
- Collaborate with OCM and consulting leaders on internal initiatives.
Certifications - ServiceNow CSA Certification
- ServiceNow CIS-HR Certification
- ServiceNow HRSD Professional Suite
- Industry Project Management Certification (e.g., PMP, ScrumMaster)
Values in Action - Champion and model Team-First, Humble, Innovative, and Service-Oriented values.
- Promote transparency and accountability across all projects and teams.
- Demonstrate expertise across multiple methodologies, tailoring approach to client needs.
- Communicate with influence, building trust with executives and stakeholders.
- Apply deep ServiceNow and industry expertise to deliver customer success.
