12+ years of relevant IT experience, with at least 6 years in Service Management System administration, preferably ServiceNow.
Bachelor's Degree in Management Information Systems, Computer Science, or related field, or equivalent experience (6 years in lieu of degree).
Extensive knowledge of ServiceNow Discovery and Integrations.
Experience with SNMP technologies supporting Discovery Patterns.
Proficient in SOAP/REST-based API integrations.
Current ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist - Discovery (CIS-Disco) certification required.
Responsibilities
Implement, administer, configure, and develop within the ServiceNow ITSM application suite.
Design and support the DOT Service Management System (SMS) operations and development lifecycle.
Determine integration methods, directionality, and attributes for the system.
Participate in data normalization prior to ServiceNow imports.
Conduct platform, process, and integration testing.
Develop and maintain Discovery schedules and integration roles.
Fulfill the role of Enterprise Integration Manager.
Benefits
Opportunity to work with the Department of Transportation on impactful projects.
Engagement in a collaborative team environment.
Exposure to advanced ServiceNow functionalities and integrations.
Participation in on-call rotation for diverse problem-solving experiences.
Full Job Description
Job Description
SAIC is looking for an experienced ServiceNow Developer with specialized focus on Discovery and Integrations, to join our team supporting the Department of Transportation (DOT).
Job Role Specific Requirements:
Perform implementation, administration, configuration, and/or development with ServiceNow ITSM application suite, and in identified specialities.
Responsible for the design of the DOT Service Management System (SMS) and supporting the SMS operations, to include engineers and the SMS development life cycle.
Determine which integration method(s) will be used, integration directionality, and attributes.
Participate in any data normalization required prior to being imported / inserted into ServiceNow.
Participate in platform, process, and integration testing.
Develop and maintain Discovery schedules, pattern usage and the role of other integrations.
Fulfill role of Enterprise Integration Manager.
Design, develop, configure, and customize ServiceNow applications and services.
Deliver new functionality across applications.
Manage and perform SMS development activities, supporting the entire development lifecycle.
Apply SDLC and DevOps principles.
Perform response and resolution for escalated SMS service requests and incidents.
Assist the platform administrator with incident resolution.
Participate in on-call rotation providing support during non-business hours (nights, weekends, holidays).
Qualifications
Preferred skills and qualifications:
12+ years of relevant IT experience, including at least 6 in administration services for a major Service Management System (SMS), preferably ServiceNow.
Bachelor's Degree in Management Information Systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years of experience in lieu of degree)
Extensive knowledge of ServiceNow Discovery and Integrations.
Experience with the SNMP technologies that support Discovery Patterns.
Experience with SOAP/REST-based API integrations.
Current ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Implementation Specialist - Discovery (CIS-Disco) Certification is required.
Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust.
About SAIC
Science Applications International Corporation (SAIC) is a technology integrator in the technical, engineering, intelligence, and enterprise information technology markets. SAIC has approximately 26,000 employees and operates in more than 70 countries. The company was founded in 1969 and is headquartered in Reston, Virginia. SAIC provides services to the U.S. government, including the Department of Defense, the intelligence community, and civilian agencies. The company also serves commercial customers in the healthcare, energy, and financial services sectors.
