3+ years of hands-on ServiceNow development and admin experience
Proficiency in JavaScript and Glide APIs for scripting in ServiceNow
Experience with ITSM modules: Incident, Problem, Change, Request, and Service Catalog
Experience deploying ITOM modules: Discovery, CMDB, MID Server, and Service Mapping
Configured Hardware Asset Management or IT Asset Management modules
Practical experience with Flow Designer or Workflow Editor automations
Familiarity with REST/SOAP integrations and ServiceNow integration patterns
Strong knowledge of ITIL process mapping to ServiceNow functionality
Responsibilities
Serve as the primary developer and admin for the ServiceNow platform
Develop and maintain Business Rules, Scripts, UI Policies, and ACLs
Manage Flow Designer flows and automate IT/business processes
Administer Update Sets and manage change promotion across environments
Design and deploy IntegrationHub spokes for workflow automation
Build and maintain REST/SOAP integrations with systems and tools
Configure and improve the Change Management module
Maintain the CMDB including Discovery schedules and data reconciliation
Manage Hardware Asset Management configurations and reporting
Optimize Discovery and Service Mapping for infrastructure visibility
Design and maintain Service Catalog items for self-service capabilities
Continuously enhance end-user experience through feedback-driven iterations
Enforce ACLs and RBAC for data protection
Document technical designs and support platform-related incidents
Benefits
Comprehensive health insurance plans covering various services
Company pays 100% of premiums for employees, 80% for dependents
Coverage for dental and vision services
Generous PTO and holiday time
Paid maternity and paternity leave
401(k) retirement plan with company match
Stock options available for employees
Life and disability insurance coverage
Discounted pet insurance options
Free lunch benefit and unlimited snacks and drinks in the office
Full Job Description
This is a platform ownership role. You should think in terms of process efficiency, data integrity, and user adoption - not just ticket resolution. You will own the deployment of solutions and modules from end-to-end: from scoping and design through development, testing, and continuous improvement in production
Key Responsibilities:
Serve as the primary developer and administrator for the ServiceNow platform across the enterprise environment
Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs
Build and manage Flow Designer flows, Subflows, and Actions to automate IT and business processes
Administer Update Sets and manage change promotion across Dev, Test, and Production environments
Design and deploy IntegrationHub spokes and spoke actions to automate workflows with enterprise identity, patch management, and monitoring platforms/tools
Build and maintain REST/SOAP integrations with internal systems and third-party tools
Configure and mature the Change Management module including change models, approval workflows, CAB automation, and risk assessment policies
Mature and maintain the CMDB including Discovery schedules, normalization rules, CI relationships, and data reconciliation
Manage Hardware Asset Management Pro configurations including asset lifecycle stages, disposal workflows, and reporting
Administer and optimize Discovery, MID Server configurations, and Service Mapping for infrastructure visibility
Design, build, and maintain Service Catalog items and Record Producers to expand self-service capabilities
Continuously improve the end-user experience through portal customization and feedback-driven iteration
Enforce Access Control Lists (ACLs) and role-based access controls (RBAC) to protect sensitive data
Partner with IT leadership and process owners to gather requirements and deliver scalable platform solutions
Document technical designs, integration architecture, and operational runbooks
Provide Tier 3 support and serve as the escalation point for platform-related incidents
Required Qualifications:
3+ years of hands-on ServiceNow development and administration experience
Proficiency in JavaScript, Glide APIs, and server-side and client-side scripting within ServiceNow
Demonstrated experience with ITSM modules: Incident, Problem, Change, Request, and Service Catalog
Demonstrated experience deploying ITOM modules: Discovery, CMDB, MID Server, and Service Mapping
Experience configuring Hardware Asset Management or IT Asset Management modules
Practical experience building automations using Flow Designer or Workflow Editor
Familiarity with REST/SOAP integration concepts and ServiceNow integration patterns
Strong understanding of ITIL processes and how they map to ServiceNow functionality
Ability to work independently, manage competing priorities, and communicate clearly with technical and non-technical stakeholders
Preferred Qualifications:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Experience with IntegrationHub including custom spoke development
Hands-on experience with CMDB governance and CSDM maturity initiatives
Familiarity with IT security and compliance frameworks relevant to defense contracting such as CMMC or NIST SP 800-171
Experience with ServiceNow Automated Test Framework (ATF)
Exposure to Performance Analytics, reporting, and KPI dashboard development
Experience in a defense, federal, or highly regulated IT environment
Benefits:
Medical Insurance: Comprehensive health insurance plans covering a range of services
Saronic pays 100% of the premium for employees and 80% for dependents
Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
Time Off: Generous PTO and Holidays
Parental Leave: Paid maternity and paternity leave to support new parents
Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
Retirement Plan: 401(k) plan with company match
Stock Options: Equity options to give employees a stake in the company's success
Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline
Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
