This is a platform ownership role. You should think in terms of process efficiency, data integrity, and user adoption - not just ticket resolution. You will own the deployment of solutions and modules from end-to-end: from scoping and design through development, testing, and continuous improvement in production
Key Responsibilities:- Serve as the primary developer and administrator for the ServiceNow platform across the enterprise environment
- Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs
- Build and manage Flow Designer flows, Subflows, and Actions to automate IT and business processes
- Administer Update Sets and manage change promotion across Dev, Test, and Production environments
- Design and deploy IntegrationHub spokes and spoke actions to automate workflows with enterprise identity, patch management, and monitoring platforms/tools
- Build and maintain REST/SOAP integrations with internal systems and third-party tools
- Configure and mature the Change Management module including change models, approval workflows, CAB automation, and risk assessment policies
- Mature and maintain the CMDB including Discovery schedules, normalization rules, CI relationships, and data reconciliation
- Manage Hardware Asset Management Pro configurations including asset lifecycle stages, disposal workflows, and reporting
- Administer and optimize Discovery, MID Server configurations, and Service Mapping for infrastructure visibility
- Design, build, and maintain Service Catalog items and Record Producers to expand self-service capabilities
- Continuously improve the end-user experience through portal customization and feedback-driven iteration
- Enforce Access Control Lists (ACLs) and role-based access controls (RBAC) to protect sensitive data
- Partner with IT leadership and process owners to gather requirements and deliver scalable platform solutions
- Document technical designs, integration architecture, and operational runbooks
- Provide Tier 3 support and serve as the escalation point for platform-related incidents
Required Qualifications:- 3+ years of hands-on ServiceNow development and administration experience
- Proficiency in JavaScript, Glide APIs, and server-side and client-side scripting within ServiceNow
- Demonstrated experience with ITSM modules: Incident, Problem, Change, Request, and Service Catalog
- Demonstrated experience deploying ITOM modules: Discovery, CMDB, MID Server, and Service Mapping
- Experience configuring Hardware Asset Management or IT Asset Management modules
- Practical experience building automations using Flow Designer or Workflow Editor
- Familiarity with REST/SOAP integration concepts and ServiceNow integration patterns
- Strong understanding of ITIL processes and how they map to ServiceNow functionality
- Ability to work independently, manage competing priorities, and communicate clearly with technical and non-technical stakeholders
Preferred Qualifications:- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Experience with IntegrationHub including custom spoke development
- Hands-on experience with CMDB governance and CSDM maturity initiatives
- Familiarity with IT security and compliance frameworks relevant to defense contracting such as CMMC or NIST SP 800-171
- Experience with ServiceNow Automated Test Framework (ATF)
- Exposure to Performance Analytics, reporting, and KPI dashboard development
- Experience in a defense, federal, or highly regulated IT environment
Benefits:- Medical Insurance: Comprehensive health insurance plans covering a range of services
- Saronic pays 100% of the premium for employees and 80% for dependents
- Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
- Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
- Time Off: Generous PTO and Holidays
- Parental Leave: Paid maternity and paternity leave to support new parents
- Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
- Retirement Plan: 401(k) plan with company match
- Stock Options: Equity options to give employees a stake in the company's success
- Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
- Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline
- Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
