Role of trusted advisor and technical expert, guiding organizations through their ServiceNow journey. Leverage your in-depth knowledge of the platform to design, implement, and optimize ServiceNow solutions tailored to address specific business needs. **This role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil** What You'll DO: - Collaborate with multi-functional teams to gather and understand business requirements and translating them into technical specifications for ServiceNow implementations. - Provide technical expertise and support for ServiceNow implementations, process improvement initiatives, and data analysis. - Provide technical guidance to customers and act as mentor to less senior team members. May give presentations to management and customers. - Participate in user acceptance testing (UAT) and assist with data migration activities. - Participate in identifying and resolving process bottlenecks. - Design, develop, and implement solutions using ServiceNow platform capabilities. - Design and implement workflows, forms, and automation scripts to optimize ITOM processes. - Develop and maintain ServiceNow workflows, forms, scripts, and reports. - Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs).. - Customize and configure ServiceNow applications based on business needs. - Configure the ServiceNow platform to meet the organization's ITOM requirements. - Configure observability tools to inform on user behavior, system availability, capacity, etc. to ensure that everything is performing optimally. - Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes. Key Activities: Discovery, Service Mapping, Event Management: - Discover devices and applications across various network segments to ensure data quality of CMDB. - Build Service Maps to drive service-aware operations and gain visibility into relationships between applications, IT components, and cloud services. - Implement Event Management solutions to improve service availability, provide root cause analysis, and automated remediation. Development: - Conduct requirements analysis for development of new features, components and enhancements to existing components. - Conduct or participate in design discussions, design/code walkthrough meetings. - Design, develop, review, test, deploy and support out of the box solutions in the platform. - Ensure compliance to customers security best practices and coding standards. - Ensure compliance to customers reference architecture and requirement/design artefacts. - Ensure compliance to customers development and release methodologies (CM/CI/CD). - Navigate and adapt to various environments providing support for and working closely with customers. - Contribute to production work including deployments and incident and problem management. Integration: - Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow. - Establish and maintain data integrations to ensure accuracy and consistency. Reporting: - Generate and analyze reports related to Discovery, Service Mapping, and Event Management. - Ensure the organization is prepared for audits and regulatory inspections. Continuous Improvement: - Stay informed about industry best practices and evolving regulatory requirements. - Propose and implement improvements to ITOM processes and ServiceNow configurations. Who You Are - Experience as a Developer with at least 5 years software development experience and can demonstrate strong development skills in the areas of ITSM/ITOM. - This role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil - Proven experience in business process transactions - Proficiencies in business process management and optimization - Experience with system administration, and of ServiceNow. - Experience with User Management including groups, users, roles, ACLs, etc. - Experience in setting up and managing out of the box applications. - Experience in configuring ServiceNow workflows and forms. - Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc. - Excellent problem solving and analytics skills, with proven experience of requirements gathering and translating requirements into technical deliveries. - Demonstrate excellent communication skills and be confident presenting ideas and designs to different stakeholder levels. - Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices. - Ability to learn quickly and adapt to new technologies. - Experience in Observability a plus. - Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist, Six Sigma, PMP) is a plus. - Must be comfortable working independently with minimal oversight as well as comfortable working in a team setting swarming and peer programming. Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $67,800 - $117,800. Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.