Job Summary:
We are seeking a Senior ServiceNow Developer to design, develop, and enhance scalable solutions within the ServiceNow platform. This role supports a complex managed services environment and involves collaborating with Product, Engineering, Architecture, Operations, and Service Delivery teams to improve workflows, automate processes, and enhance overall service delivery. The ideal candidate will build standardized, reusable ServiceNow solutions that support multiple operational models and customer environments. The position is based in Raleigh, North Carolina, with a hybrid schedule requiring 2-3 days onsite.
Key Responsibilities:
• Design and develop scalable ServiceNow solutions across TPSM, ITOM, SPM, IRM, CSM, and related modules.
• Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, and other ServiceNow platform components.
• Build automated workflows using Flow Designer, IntegrationHub, or Workflow Data Fabric.
• Establish reusable development patterns and standardized configurations that can scale across multiple environments.
• Design and maintain integrations between ServiceNow and external systems using REST/SOAP APIs, web services, and other integration technologies.
• Integrate ServiceNow with monitoring tools, cloud platforms, and CMDB sources to drive automation and reduce manual effort.
• Translate complex business requirements into technical designs and maintainable platform configurations.
• Participate in platform upgrades, testing, release management, and advanced production troubleshooting.
• Conduct code reviews, promote secure development standards, and mentor junior developers and administrators.
Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
• 7+ years of experience working with the ServiceNow platform.
• 5+ years of hands-on ServiceNow development experience.
• 5+ years of JavaScript development experience.
• 3+ years of REST API and integration development experience.
• ServiceNow Certified System Administrator (CSA) certification.
• At least one Certified Implementation Specialist (CIS) certification in Customer Service Management (CSM), Governance, Risk, and Compliance (GRC)/Integrated Risk Management (IRM), or Strategic Portfolio Management (SPM).
• Strong experience with IT Service Management (ITSM) and exposure to ITOM, CMDB, or Service Catalog.
• Proficiency in Azure DevOps or comparable Agile development platforms.
• Working knowledge of cloud environments such as AWS, Azure, and VMware.
Preferred Qualifications:
• ServiceNow Certified Application Developer (CAD) certification.
• Experience with Service Mapping, Discovery, and Automated Test Framework (ATF).
• Prior experience working within a Managed Service Provider (MSP) or large enterprise IT environment.
• Familiarity with DevOps or Agile delivery models.
