Required Skills
A minimum of 4 years of experience with the following skill sets:
• Developing ITSM tools such as but not limited to ServiceNow.
• Bachelor's Degree or relevant experience in Business, Information Management, or a related field
• JavaScript development
• Database technologies such as SQL and MySQL
• Configuration management.
• Configuring and customizing all aspects of ServiceNow - UI Actions, UI Policy, UI Pages, Business Rules, Client Scripts, Include Scripts, Catalog Client Scripts, Catalog UI Policies, Email Scripts, Scripted Web Services, Rest and SOAP web services, Roles and Groups.
• ServiceNow version upgrades.
• Working in a large government agency.
• Working knowledge of Discovery and Application Dependency mapping with tools such as ServiceNow Service Mapping, Application Dependency Mapping (ADM), SolarWinds Server & Application Monitor, Dynatrace or Device42.
• Working knowledge of ITIL Foundations concepts.
