Job Title & Specialty Area: ServiceNow CMDB Senior AdministratorDepartment: IT Business OperationsLocation: Dallas, TXShift: 8:00 AM to 5:30 PMJob Type: Remote (Texas)Summary:The ServiceNow CMDB Sr Administrator is responsible for the governance, configuration, accuracy, and operational integrity of the Configuration Management Database (CMDB) within the ServiceNow platform. This role ensures configuration data is reliable, auditable, and aligned to business, IT, and compliance needs. The CMDB Sr Administrator partners closely with IT Operations, Security, Asset Management, and Service Owners to support service visibility, impact analysis, change management, and operational resilience.
Responsibilities:- Administer, configure, and maintain the ServiceNow CMDB and related modules. Ensure data accuracy, completeness, and integrity of Configuration Items (CIs)
- Design and maintain CI classes, attributes, and relationship models. Implement and manage CMDB health dashboards (completeness, correctness, compliance)
- Oversee Discovery, Service Mapping, and integration data sources. Define and enforce CMDB governance, policies, and standards. Perform CMDB audits and remediation activities
- Collaborate with ITSM, ITOM, SecOps, and application teams to align CMDB data with services. Manage CI lifecycle processes (create, update, retire)
- Support impact analysis, change management, and incident/problem resolution. Troubleshoot CMDB-related issues and performance concerns
How You'll Be Successful:WORK EXPERIENCEAt least 7 years experience with ServiceNow Administration Required
At least 5 years hands-on CMDB administration and governance Required
At least 1 year Experience maintaining CMDB for a healthcare organization Preferred
EDUCATION- Bachelors Degree Essential
- Masters Degree Preferred
LICENSES AND CERTIFICATIONS- Essential ServiceNow Certified System Administrator (CSA); Certified Implementation specialist - Data Foundations (CMDB and CSDM) (CIS-DF)
Holistic Benefits - How We'll Care for You:
• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement
